Mobility Specialist

Grace Worldwide; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Grace Mobility is seeking a proactive Mobility Specialist to join our national team on a 12-month fixed-term contract covering maternity leave. You will manage a portfolio of client accounts and coordinate domestic and international relocations for relocating employees.

You will build strong relationships with clients and service partners, handle pre-departure, arrival and settlement workflows, and ensure accurate reporting and invoicing.

Qualifications

• Relocation or assignment management experience preferred.
• Understanding HR and employee mobility processes.
• Strong relationship-building and stakeholder management.
• Excellent attention to detail and organisational abilities.
• Ability to manage competing priorities and deadlines.
• Strong verbal and written communication skills.
• Proven administrative and coordination experience.

Responsibilities

• Supporting relocating employees through pre-departure, arrival and settlement services
• Coordinating domestic and international relocations
• Building and maintaining strong client and service partner relationships
• Preparing reports and maintaining accurate database records
• Processing invoicing and relocation-related administration
• Ensuring a high level of customer service throughout the relocation journey

Skills

Relocation experience

Relationship management

Client coordination

Stakeholder management

Reporting

MS Word

MS Excel

Communication skills

Tools

MS Word

MS Excel

Job description

Looking for a role that combines customer service, relationship management and global mobility?

Grace Mobility is seeking an enthusiastic and motivated Mobility Specialist to join our national team on a 12-month fixed-term contract covering maternity leave.

This is an exciting opportunity to work in a fast-paced environment supporting corporate clients and their employees through domestic and international relocations. You'll be part of a highly experienced national team, gaining exposure to organisations across Australia and around the world while helping individuals and families navigate major life transitions.

Why Join Grace Mobility?

• 12-month fixed-term maternity leave cover
• Supportive and experienced national team
• Exposure to domestic and international relocation programs
• Ongoing industry training and professional development
• Collaborative team culture with opportunities to learn and grow

About the Role

Reporting to the Mobility Team Leader, you will manage a portfolio of client accounts while coordinating relocation and assignment management services for relocating employees.

Your responsibilities will include:

• Supporting relocating employees through pre-departure, arrival and settlement services
• Coordinating domestic and international relocations
• Building and maintaining strong client and service partner relationships
• Preparing reports and maintaining accurate database records
• Processing invoicing and relocation-related administration
• Ensuring a high level of customer service throughout the relocation journey

Customer service is at the heart of this role. You'll be a proactive problem-solver with excellent communication skills and the ability to manage multiple priorities while delivering outstanding outcomes for clients and their employees.

About You

To be successful in this role, you'll bring:

• Relocation or assignment management experience (preferred)
• An understanding of Human Resources and employee mobility processes
• Strong relationship-building and stakeholder management skills
• Excellent attention to detail and organisational abilities
• The ability to effectively manage competing priorities and deadlines
• Strong verbal and written communication skills
• Proven administrative and coordination experience
• Intermediate to advanced Microsoft Word and Excel skills
• The ability to work both independently and collaboratively within a team

Industry-related qualifications or professional development such as TEMI, FIDI, AHRI or ERC will be highly regarded.

What's In It For You?

• Competitive salary package and superannuation
• Supportive team environment and positive workplace culture
• Access to ongoing industry training and development
• Exposure to a broad range of Australian and international clients
• Opportunity to work alongside experienced mobility professionals
• Be part of a respected and established national organisation

About Grace Group

The Grace Group includes Grace Removals, Grace Information Management, Grace Business Services, Grace Mobility Services, Grace Fine Art and Smartbox Self Storage.

As Australasia's largest independently owned company in our sector, we operate more than 60 branches across Australia and New Zealand and are supported by an extensive global partner network. Our reputation is built on delivering exceptional service, quality outcomes and customer experience.

If you're looking to join a professional and supportive team where no two days are the same, we'd love to hear from you.