Relocation Coordinator

Grace Worldwide; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Perkbox discounts

Gym membership discounts

Employee Assistance Program

Team culture & recognition programs

Job summary

Grace Worldwide is seeking a Relocation Consultant to manage end-to-end relocation services for corporate clients and individual transferees. You will coordinate relocations, liaise with Crown Australia, Grace, and clients, and ensure moves meet high service standards.

Reporting to the Service Delivery Manager, you will own relocation assignments from acceptance to destination settlement, build strong stakeholder relationships, and promote additional services where appropriate.

Qualifications

• Experience in removals, relocation or logistics.
• Strong communication and relationship management skills.
• Excellent organisation and time management.
• Confident in managing client expectations and escalations.
• Customer-focused and commercially minded approach.

Responsibilities

• Coordinate end-to-end relocations and bookings
• Liaise between Crown Australia, Grace and clients
• Manage corporate client relationships
• Monitor service standards, KPIs and SLAs
• Oversee reporting, documentation and insurance claims
• Identify opportunities to promote additional services
• Resolve issues and manage escalations

Skills

Relocation experience

Communication skills

Relationship management

Time management

Customer focus

Job description

Grace is one of Australia's most recognised names in removals, relocation and information management, with a history spanning more than 100 years. As part of a global network, we deliver tailored moving and relocation solutions to individuals, businesses and corporate clients across Australia and internationally.

Through our partnership with Crown Australia, we bring together industry expertise, trusted relationships and a commitment to delivering seamless relocation experiences. Our people are at the centre of what we do, working collaboratively to provide reliable service and make every move as smooth as possible.

Join Grace as a Relocation Consultant, managing end-to-end relocation services for corporate clients and individual transferees. Working closely with Crown Australia, you will play a key role in coordinating relocation services, maintaining strong stakeholder relationships and ensuring every move is delivered to a high standard.

About the Role

Reporting to the Service Delivery Manager, you will take ownership of relocation assignments from initial acceptance through to settlement at the destination. Acting as the central point of contact between Crown, Grace, clients, transferees and service partners, you will ensure every stage of the relocation process is carefully coordinated and delivered in line with agreed service standards.

Your responsibilities will include:

Coordinate end-to-end relocations and bookings

Liaise between Crown Australia, Grace and clients

Manage corporate client relationships

Monitor service standards, KPIs and SLAs

Oversee reporting, documentation and insurance claims

Identify opportunities to promote additional services

Resolve issues and manage escalations

You will ideally bring:

Experience in removals, relocation or logistics

Strong communication and relationship management skills

Excellent organisation and time managementc

Confidence managing client expectations and escalations

A customer-focused and commercially minded approach

The Perks

Save money every week with access to exclusive discounts on groceries, fuel, shopping and more through Perkbox

Discounted gym memberships to support your health & fitness goals

Access confidential wellbeing support through our Employee Assistance Program

Be part of a supportive team culture with staff competitions, recognition programs and team initiatives

Manage corporate relocations, build strong client relationships and deliver seamless moving experiences.