INTERNAL SALES & CUSTOMER SERVICE COORDINATOR

Ese Consulting; Greater Bendigo; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Career development

Supportive team environment

Growth in mining/industrial sector

Dynamic, varied role

Job summary

Ese Consulting in Bendigo is seeking a proactive Internal Sales & Customer Service Coordinator to join the team. You will support the Account Manager, manage quotations, orders and stock inquiries, and coordinate deliveries in a fast-paced industrial supply environment.

This role offers career growth, a collaborative team, and exposure to a large parts inventory servicing mining and industrial sectors.

Qualifications

• Experience in Internal Sales, Customer Service, Sales Support or Order Processing.
• Experience using an inventory management system or ERP (Fishbowl is highly regarded).
• Strong MS Office skills, particularly Excel and Outlook.
• Excellent data entry accuracy and attention to detail.
• Outstanding customer service and communication skills.
• Ability to multitask and manage competing priorities.
• Experience liaising with procurement, purchasing or supply chain teams.
• Proactive approach to problem-solving and following up outstanding actions.
• Flexible and adaptable attitude.
• Commitment to being a positive team player.

Responsibilities

• Managing customer enquiries via phone and email.
• Preparing and following up quotations.
• Processing customer orders and maintaining accurate records.
• Coordinating samples, deliveries and customer requirements.
• Monitoring stock availability and liaising with procurement and purchasing teams.
• Following up on backorders and maintaining current delivery schedules.
• Providing proactive updates to customers regarding order status and delivery changes.
• Maintaining accurate information within Fishbowl inventory software.
• Producing reports and ensuring data integrity across systems.

Skills

Internal Sales

Customer Service

Sales Support

Order Processing

Microsoft Office

Excel

Outlook

Data entry

Attention to detail

Communication skills

Multitasking

Large product catalogues

Procurement liaison

Problem solving

Team player

Tools

Fishbowl inventory software

Job description

INTERNAL SALES & CUSTOMER SERVICE COORDINATOR

Internal Sales & Customer Service Coordinator

$80,000 + superannuation

Career Growth & Development / Varied & Fast-Paced Role /Supportive Team Environment

Build a long-term career with a growing industrial supply business supporting Australia's mining and industrial sectors.

Our client is seeking a proactive and customer-focused Internal Sales & Customer Service Coordinator to join their Bendigo team. Working alongside a close-knit team of five, you'll play a key role supporting the Account Manager and ensuring customers receive exceptional, timely service from enquiry through to delivery.

This is an exceptional opportunity for someone with experience in parts, inventory, customer service or sales support who enjoys a fast-paced environment where no two days are the same.

Why Join Our Client?

• Career development and professional progression opportunities
• Supportive and collaborative team environment
• Secure, growing business servicing major mining and industrial clients
• Diverse and interesting role with customer interaction and operational responsibility
• Work with a large inventory containing over 15,000 parts and approximately 3,500 active stock lines
• Opportunity to learn and grow within the industrial supply sector

About the Role

As the Internal Sales & Customer Service Coordinator, you will act as a key point of contact for customers and support the Account Manager while they are on the road. You'll coordinate quotations, customer orders, inventory enquiries, backorders and delivery updates while working closely with purchasing, warehouse and dispatch teams.

You will be responsible for:

• Managing customer enquiries via phone and email
• Preparing and following up quotations
• Processing customer orders and maintaining accurate records
• Coordinating samples, deliveries and customer requirements
• Monitoring stock availability and liaising with procurement and purchasing teams
• Following up on backorders and maintaining current delivery schedules
• Providing proactive updates to customers regarding order status and delivery changes
• Maintaining accurate information within Fishbowl inventory software
• Producing reports and ensuring data integrity across systems

About You

We're looking for someone who thrives in a busy environment and genuinely enjoys helping customers.

You will ideally have:

• Experience in an Internal Sales, Customer Service, Sales Support or Order Processing role
• Experience using an inventory management, ERP or order management system (Fishbowl experience highly regarded)
• Strong Microsoft Office skills, particularly Excel and Outlook
• Excellent data entry accuracy and attention to detail
• Outstanding customer service and communication skills
• The ability to multitask and manage competing priorities
• The ability to work with large product catalogues
• Experience liaising with procurement, purchasing or supply chain teams
• A proactive approach to problem-solving and following up outstanding actions
• A flexible and adaptable attitude
• A commitment to being a positive team player

Highly Regarded Experience

• Parts Interpreter background
• Industrial, mining, trade supply, wholesale or distribution industry experience
• Inventory control and stock management experience
• Experience working with large product databases and SKU catalogues

Requirements

• Current Police Check (or willingness to obtain one)
• Full working rights in Australia
• Strong attention to detail and commitment to accuracy

If you're looking for a role where you can build a long-term career, contribute to a supportive team, and develop your skills within a growing business servicing major mining clients, we'd love to hear from you.