Inside Sales & Service Specialist — Mining & Industrial

Ese Consulting; Greater Bendigo; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Career development

Supportive team environment

Growth in mining/industrial sector

Dynamic, varied role

Job summary

Ese Consulting in Bendigo is seeking a proactive Internal Sales & Customer Service Coordinator to join the team. You will support the Account Manager, manage quotations, orders and stock inquiries, and coordinate deliveries in a fast-paced industrial supply environment.

This role offers career growth, a collaborative team, and exposure to a large parts inventory servicing mining and industrial sectors.

Qualifications

• Experience in Internal Sales, Customer Service, Sales Support or Order Processing.
• Experience using an inventory management system or ERP (Fishbowl is highly regarded).
• Strong MS Office skills, particularly Excel and Outlook.
• Excellent data entry accuracy and attention to detail.
• Outstanding customer service and communication skills.
• Ability to multitask and manage competing priorities.
• Experience liaising with procurement, purchasing or supply chain teams.
• Proactive approach to problem-solving and following up outstanding actions.
• Flexible and adaptable attitude.
• Commitment to being a positive team player.

Responsibilities

• Managing customer enquiries via phone and email.
• Preparing and following up quotations.
• Processing customer orders and maintaining accurate records.
• Coordinating samples, deliveries and customer requirements.
• Monitoring stock availability and liaising with procurement and purchasing teams.
• Following up on backorders and maintaining current delivery schedules.
• Providing proactive updates to customers regarding order status and delivery changes.
• Maintaining accurate information within Fishbowl inventory software.
• Producing reports and ensuring data integrity across systems.

Skills

Internal Sales

Customer Service

Sales Support

Order Processing

Microsoft Office

Excel

Outlook

Data entry

Attention to detail

Communication skills

Multitasking

Large product catalogues

Procurement liaison

Problem solving

Team player

Tools

Fishbowl inventory software

Job description

Ese Consulting in Bendigo is seeking a proactive Internal Sales & Customer Service Coordinator to join the team. You will support the Account Manager, manage quotations, orders and stock inquiries, and coordinate deliveries in a fast-paced industrial supply environment.

This role offers career growth, a collaborative team, and exposure to a large parts inventory servicing mining and industrial sectors.