Spare Parts Coordinator

Recruit Shop; Sydney; On-site; AUD 60,000 - 70,000; Full time

Job summary

Recruit Shop in Sydney is seeking a Spare Parts Coordinator to support NSW customers, processing orders, handling enquiries and driving sales within a well-established marine wholesale business.

In this full-time role, you will work Monday to Friday 8:30 am – 4:30 pm from our Homebush West office, build product knowledge and promote the online store while maintaining accurate customer data.

Qualifications

• 2–4 years proven experience in internal customer service or spare parts.
• Strong customer service with a professional and helpful approach.
• Confident in proactively contacting customers and spotting sales opportunities.
• Ability to manage customer enquiries, orders and account questions.
• Attention to detail with accurate customer and order information.
• Collaborative, professional, and eager to learn.

Responsibilities

• Receive calls and emails and convert enquiries into sales orders within the ERP system.
• Process online orders and coordinate with the operational team through to completion.
• Handle customer enquiries relating to orders, invoices, products and general account matters.
• Proactively contact existing telesales customers according to an agreed call schedule.
• Introduce new products and identify opportunities to increase sales across existing accounts.
• Maintain accurate and up-to-date customer information within the company database.
• Promote use of the online webstore while continuously developing your product knowledge.

Skills

Customer service

Order processing

ERP systems

Phone & email support

Sales opportunity identification

Attention to detail

Team collaboration

Product knowledge

Education

2-4 years experience in internal customer service or spare parts

Tools

ERP system

Job description

EARN $60,000 - $70,000 + Super | Based on Experience & Skill

Full-Time Office Role Monday to Friday | 8:30 am - 4:30 pm

About The Company

Our client was established in 1968 from a modest beginning; they have grown to be one of Australia's largest, well known and most respected import/export wholesale marine businesses. They value fair and honest business ethics, customer satisfaction, very high stock/order fill ratios, fast delivery of goods, realistic and fair pricing of products.

About The Opportunity

The primary purpose of this position is to provide responsive customer service while processing orders, managing enquiries and proactively supporting sales growth across an established NSW customer territory.

Working closely with the wider team, you will manage inbound customer enquiries while proactively contacting existing customers to promote products, increase spending and maintain strong ongoing relationships.

Some of your responsibilities will include:

• Receive customer calls and emails and convert enquiries into sales orders within the ERP system
• Process online orders and coordinate with the operational team through to completion
• Handle customer enquiries relating to orders, invoices, products and general account matters
• Proactively contact existing telesales customers according to an agreed call schedule
• Introduce new products and identify opportunities to increase sales across existing accounts
• Maintain accurate and up-to-date customer information within the company database
• Promote use of the online webstore while continuously developing your product knowledge

About You

The successful candidate will have:

• 2-4 years of proven experience in internal customer service or spare parts
• Strong customer service skills with a professional and helpful approach
• Confidence proactively contacting customers and identifying sales opportunities
• Ability to manage customer enquiries, orders and account-related questions
• Strong attention to detail when maintaining customer and order information
• A collaborative approach with integrity, professionalism and a willingness to learn

An interest or hobby in boating will be advantageous but is not essential.

What's in it for You?

• Full-Time Monday To Friday | 8:30am - 4:30pm
• Stable Sydney-Based Role Located In Homebush West
• Build Your Knowledge Across A Broad Product Range
• Work Closely With A Collaborative Internal Team
• Immediate Start Available For The Right Candidate

Spare Parts Coordinator • Homesbush West