Account Coordinator - QLD/NT

Cox Automotive; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Cox Automotive is seeking an organised, customer-focused Account Coordinator for our Industrial business based in the Pinkenba office, Queensland. You will support BDMs, Category Managers and Sales Managers to progress opportunities and deliver an exceptional customer experience from opportunity to delivery.

The role combines coordination, customer support and sales administration to drive pipeline progression and improve customer outcomes.

Qualifications

• Strong customer service and relationship-building skills.
• Excellent organisation and attention to detail.
• Ability to juggle multiple priorities and stakeholders.
• Strong written and verbal communication skills.
• Confidence using Microsoft Office applications.
• Experience in sales support, customer service, administration or account coordination.
• An interest in Industrial, Equipment, Construction, Transport, Fleet, Mining or related industries.

Responsibilities

• Preparing proposals, tenders, presentations and customer documentation.
• Coordinating contracts, signatures, onboarding and account setup.
• Following up customer enquiries, quotations and sales opportunities.
• Managing customer information and maintaining CRM accuracy.
• Supporting the progression of opportunities through the sales pipeline by coordinating internal stakeholders, customer communications and required documentation.
• Supporting customer onboarding activities.
• Coordinating information flow between Sales and Service Delivery teams.
• Responding to customer enquiries and ensuring timely follow-up.
• Helping create a seamless customer experience.
• Maintaining pipeline and CRM accuracy to support forecasting, opportunity management and sales performance reporting.
• Producing sales reports and supporting pipeline reviews.
• Coordinating meetings, customer visits and industry events.
• Tracking actions and ensuring follow-through across the team.
• Identifying smarter ways of working.
• Supporting consistent national processes and standards.
• Helping improve efficiency across the Industrial sales function.

Skills

Customer service

Relationship building

Organisation

Attention to detail

Multitasking

Communication

MS Office

Sales support

Industry interest

Tools

Salesforce

SAP

Job description

We're looking for an organised, customer-focused and commercially minded Account Coordinator to join our growing Industrial business based in our Pinkenba office (Queensland).

If you enjoy working closely with sales teams, coordinating multiple priorities, building great customer relationships and helping drive business growth, this could be an excellent development opportunity.

This role is much more than administration.

The Account Coordinator plays a critical role in enabling our Business Development Managers, Category Managers and Sales Managers to spend more time with customers and less time on administration. Through proactive coordination, customer support and sales administration, you'll help drive pipeline progression, improve customer experience and contribute directly to sales outcomes.

You'll be at the centre of the action, working across Sales, Service Delivery, Valuations, Marketing and Finance to help deliver an exceptional customer experience from opportunity through to delivery.

Success in this role will be measured by your ability to support sales execution, enhance the customer experience, maintain operational excellence and help the Industrial team achieve its growth objectives.

What you'll be doing

• Preparing proposals, tenders, presentations and customer documentation
  
• Coordinating contracts, signatures, onboarding and account setup
  
• Following up customer enquiries, quotations and sales opportunities
  
• Managing customer information and maintaining CRM accuracy
  
• Supporting the progression of opportunities through the sales pipeline by coordinating internal stakeholders, customer communications and required documentation
  

Working closely with customers

• Supporting customer onboarding activities
  
• Coordinating information flow between Sales and Service Delivery teams
  
• Responding to customer enquiries and ensuring timely follow-up
  
• Helping create a seamless customer experience
  

We're looking for an organised, customer-focused and commercially minded Account Coordinator to join our growing Industrial business based in our Pinkenba office (Queensland).

If you enjoy working closely with sales teams, coordinating multiple priorities, building great customer relationships and helping drive business growth, this could be an excellent development opportunity.

This role is much more than administration.

The Account Coordinator plays a critical role in enabling our Business Development Managers, Category Managers and Sales Managers to spend more time with customers and less time on administration. Through proactive coordination, customer support and sales administration, you'll help drive pipeline progression, improve customer experience and contribute directly to sales outcomes.

You'll be at the centre of the action, working across Sales, Service Delivery, Valuations, Marketing and Finance to help deliver an exceptional customer experience from opportunity through to delivery.

Success in this role will be measured by your ability to support sales execution, enhance the customer experience, maintain operational excellence and help the Industrial team achieve its growth objectives.

What you'll be doing

Supporting sales growth

• Preparing proposals, tenders, presentations and customer documentation
  

• Coordinating contracts, signatures, onboarding and account setup
  

• Following up customer enquiries, quotations and sales opportunities
  

• Managing customer information and maintaining CRM accuracy
  

• Supporting the progression of opportunities through the sales pipeline by coordinating internal stakeholders, customer communications and required documentation
  

Working closely with customers

• Supporting customer onboarding activities
  

• Coordinating information flow between Sales and Service Delivery teams
  

• Responding to customer enquiries and ensuring timely follow-up
  

• Helping create a seamless customer experience
  

Keeping the team organised

• Maintaining pipeline and CRM accuracy to support forecasting, opportunity management and sales performance reporting.
  

• Producing sales reports and supporting pipeline reviews
  

• Coordinating meetings, customer visits and industry events
  

• Tracking actions and ensuring follow-through across the team
  

Driving continuous improvement

• Identifying smarter ways of working
  

• Supporting consistent national processes and standards
  

• Helping improve efficiency across the Industrial sales function
  

What we're looking for

You may currently be working as a:

• Sales Coordinator
  

• Account Coordinator
  

• Customer Service Specialist
  

• Sales Support Officer
  

• Account Manager Support
  

• Business Support Officer
  

We're looking for someone who enjoys helping others succeed and thrives in a fast-paced environment.

You'll bring

• Strong customer service and relationship-building skills
  

• Excellent organisation and attention to detail
  

• The ability to juggle multiple priorities and stakeholders
  

• Strong written and verbal communication skills
  

• Confidence using Microsoft Office applications
  

• Experience in sales support, customer service, administration or account coordination
  

• An interest in Industrial, Equipment, Construction, Transport, Fleet, Mining or related industries.
  

Bonus points if you have

• Exposure to Industrial, Automotive, Equipment, Auction or Remarketing industries
  

• Experience supporting field-based sales teams
  

• Experience using Salesforce, SAP or similar systems
  

Why apply?

This is a fantastic opportunity to:

• Join a growing national Industrial business
  

• Work closely with experienced sales leaders and BDMs
  

• Build your commercial and customer-management capability
  

• Gain exposure to complex sales processes and major customers
  

• Develop your career within Cox Automotive and Manheim
  

If you're looking for an opportunity to broaden your experience, build your commercial capability and play an important role in a high-performing team, we'd love to hear from you.