Internal Sales & Customer Experience Specialist

Fantech; Sydney; On-site; AUD 50,000 - 63,000; Full time

Benefits offered by this job

Full training

Bonus program

Career development

Work-life balance

Supportive culture

Job summary

Fantech is seeking a proactive Customer service Officer to join the Trade Team at our Huntingwood office. You will support wholesalers and customers with sales inquiries, process orders, and help grow our trade market.

You will deliver accurate quotes, nurture strong relationships, and ensure an exceptional customer experience across external and internal teams. Training is provided, with a focus on professional development and a collaborative culture.

Qualifications

• Experience in customer service and sales.
• Experience with electrical wholesalers or contractors preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Handle inbound telephone sales and enquiries.
• Provide an exceptional customer experience for external and internal customers.
• Process customer purchase orders in a timely manner.
• Provide accurate and competitive quotes.
• Ensure proactive follow-up on Fantech Trade projects.

Skills

Customer service

Sales skills

Negotiation

Order processing

Job description

Fantech is seeking a proactive Customer service Officer to join the Trade Team at our Huntingwood office. You will support wholesalers and customers with sales inquiries, process orders, and help grow our trade market.

You will deliver accurate quotes, nurture strong relationships, and ensure an exceptional customer experience across external and internal teams. Training is provided, with a focus on professional development and a collaborative culture.