Customer service / Internal Sales Representative

Fantech Group; Sydney; On-site; AUD 55,000 - 85,000; Full time

Benefits offered by this job

Professional development

Full training

Work-life balance

Bonus structure

Supportive culture

Job summary

Fantech Group in Huntingwood, NSW, is seeking a Customer service / Internal Sales Representative to support our trade customers and wholesalers. The role focuses on delivering excellent service, handling inbound sales enquiries, and processing orders.

You will build relationships, provide timely quotes, and ensure projects are followed up. The ideal candidate has strong communication and sales skills, with experience in electrical distribution preferred.

Qualifications

• Excellent customer service and presentation skills.
• Proven sales skills with ability to negotiate and close orders.
• Experience with Electrical Wholesalers or Electrical Contractors is preferred but not essential.
• Strong interpersonal and written/verbal communication skills.

Responsibilities

• Inbound telephone sales and enquiries handling.
• Providing an exceptional customer experience for external and internal customers.
• Developing and maintaining strong relationships with customers and colleagues.
• Processing customer purchase orders.
• Providing accurate and competitive quotes in a timely manner.
• Ensuring that all Fantech Trade projects are proactively followed up.

Skills

Customer service

Sales negotiation

Relationship building

Communication skills

Job description

Customer service / Internal Sales Representative

Posted: 13/10/2026

Closing Date: 30/11/2026

Job Type: Permanent - Full Time

Location: Huntingwood

Job Category: Sales

Fantech is the leading manufacturer and supplier, of traditional and innovative air movement products for domestic, industrial, and commercial applications, with a strong presence across Australia and beyond.

We have an opportunity at our Huntingwood office for a forward-thinking and proactive Customer service Officer providing sales Support to join our Fantech Trade Team. With a focus on supporting our existing wholesaler network and customer base, the successful candidate will join a highly motivated sales team, and contribute to the ongoing growth of the Fantech Trade market segment.

Job Description

The Role

• Handling inbound telephone sales and enquiries
• Providing an exceptional customer experience for both external and internal customers
• Developing and maintaining strong relationships with customers and colleagues alike
• Processing customer purchase orders
• Providing accurate and competitive quotes in a timely manner
• Ensuring that all Fantech Trade projects are proactively followed up

Desired Skills and Experience

Who are you?

The ideal candidate should possess:

• Exceptional customer service and presentation skills
• Proven sales skills and the ability to negotiate orders and problem-solve
• Demonstrated previous experience with Electrical Wholesalers and or Electrical Contractors preferred but not essential
• Superior interpersonal skills and well-developed written and verbal communication skills

At Fantech, we offer:

• Genuine opportunities for professional development.
• Successful candidates will receive full training
• A conducive work-life balance environment.
• A structured Company Performance Bonus Structure.
• An excellent and supportive company culture that fosters growth and collaboration.

Fantech Group is an equal opportunity employer who is committed to providing safe, inclusive, and respectful workplace. All employment is based upon candidate qualifications, merit, and business requirements.