Internal Sales and Customer Service

Portugal Cork Co; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Portugal Cork Co in Sydney, Australia is seeking a friendly, customer-focused internal sales specialist to join our growing team. You will work with architects, designers, builders and retailers, handling enquiries and converting them into sales orders.

This role emphasizes building relationships, accurate quoting, and close cooperation with warehouse and external sales reps to ensure smooth order fulfilment.

Qualifications

• 1–2 years in internal sales or customer service is required.
• Experience in trade wholesale or distributor environments is preferred.
• Familiarity with CRM platforms or the ability to learn new systems quickly.

Responsibilities

• Handle sales email enquiries and front-of-house interactions.
• Manage inbound/outbound calls and convert enquiries into orders.
• Prepare quotes, orders, returns and credits accurately.
• Follow up customers to progress quotes and check stock needs.
• Collaborate with warehouse and sales teams to ensure smooth fulfilment.
• Share customer insights to improve service and product focus.

Skills

Customer service

CRM

Sales support

Relationship building

Tools

NetSuite

Salesforce

Job description

Fun, supportive & genuinely friendly team culture

Are you a people person who enjoys delivering exceptional customer service and contributing to a company’s overall sales function and success? If so, this is the perfect opportunity to join a growing team with real career growth.

About the role

This is a customer-facing internal sales role with strong relationship-building focus. You will work with architects, interior designers, builders, and retail customers, managing inbound and outbound communications while converting enquiries into sales orders.

Key responsibilities

• Managing Sales email enquiries and front of house.
• Managing inbound and outbound phone enquiries and converting them into sales orders
• Preparing and processing quotes, orders, returns and credits accurately
• Proactively following up customers to progress quotes, check stock needs, and introduce relevant products
• Supporting external sales representatives by maintaining strong day-to-day customer contact
• Identifying opportunities to upsell, cross-sell, or re-engage existing customers
• Maintaining accurate customer and sales activity records in the CRMWorking closely with warehouse and sales teams to ensure smooth order fulfilment
• Sharing customer insights to help improve service, sales processes, and product focus
• Be part of the training development by proactively helping to build the training manual as you learn

About you

• A minimum of 1-2 years' experience in internal sales or customer service roles is required
• Background in internal sales, customer service, administration, reception, or coordination roles
• Experience in trade wholesale, distribution, retail, or supplier environments
• Familiarity with NetSuite, Salesforce, or similar systems (or confidence learning new platforms)