Internal Sales Assistant

seek.com.au; Greater Dandenong; On-site; AUD 60,000 - 90,000; Full time

Job summary

seek.com.au is looking for a technically minded sales professional to manage inbound customer enquiries, prepare accurate quotations and provide product support across our Home Improvement products. You will engage with regular dealers and installers to resolve enquiries and help manage orders and deadlines, turning enquiries into practical solutions.

The role suits someone who is customer-focused, highly organized and comfortable communicating by phone and email.

Qualifications

• Technically minded with engineering/technical background (not required).
• Customer-focused with excellent communication skills.
• Highly organized and able to manage multiple enquiries and priorities.
• Commercially aware and interested in understanding customer needs.
• Fast learner who asks questions and takes ownership.
• Detail-oriented when preparing quotations and processing orders.
• Comfortable communicating with customers by phone and email. Proficient with CRM, ERP and MS Office.
• Team player who collaborates with clients and internal teams.
• Problem solver who creates practical solutions.

Responsibilities

• Responding to customer enquiries and quotation requests promptly and professionally.
• Processing customer orders and ensuring accuracy across product selection, pricing, quantities and delivery requirements.
• Preparing accurate quotations for customers.
• Providing product and application advice within your technical knowledge.
• Identifying and flagging genuine sales opportunities.
• Working with Production and Supply to confirm product availability, lead times and delivery.

Skills

Technical mindset

Customer focus

Organization

Communication

Problem solving

Education

Engineering/technical background (not required)

Tools

CRM

ERP

MS Office

Job description

You will be responsible for managing inbound customer enquiries, preparing quotations and providing product support across our range of products, both to the general public as well as regular customers.

Our products are Home Improvement/Hardware related products, which range from simple to somewhat advanced.

This is an exciting opportunity for a technically minded sales professional who enjoys working with customers, solving application problems and turning enquiries into practical solutions. The role will work closely with regular dealers and installers to assist them with enquiries, and help manage orders and deadlines.

Key responsibilities

• Responding to customer enquiries and quotation requests promptly and professionally
• Processing customer orders and ensuring accuracy across product selection, pricing, quantities and delivery requirements
• Preparing accurate quotations for customers
• Providing product and application advice within your technical knowledge
• Identifying and flagging genuine sales opportunities
• Working with Production and Supply to confirm product availability, lead times and delivery

About you

• Technically minded, with an engineering, technical or related background - Not necessary, but would assist with the ability to perform within the role.
• Customer-focused with excellent communication skills
• Highly organised and able to manage multiple enquiries and priorities
• Commercially aware and interested in understanding customer needs
• A quick learner who is comfortable asking questions and taking ownership
• Detail-oriented, particularly when preparing quotations and processing orders
• Confident communicating with customers by phone and emailComfortable working with CRM, ERP and Microsoft Office systems
• A team player who enjoys working closely within their own team, and with regular clients
• A problem solver who enjoys finding practical solutions

About us

We are a growing Australian business with a technically strong and supportive team. We manufacture our goods in house and take pride in being part of the Australian made campaign. Despite being in business for over 70 years, we offer new and exciting products to the Australian and overseas markets, and offer opportunities to develop broad product and industry knowledge and build a long-term career in technical sales and ther opportunities for career progression.