Internal Sales

Genneral Staircase; Penrith City Council; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Onsite parking

Career growth

Job summary

iBuildstore, part of the Genner Group, seeks an Internal Sales Representative in NSW to be the first point of contact for customers, handling inquiries, quotes and orders. You will collaborate with sales, operations and logistics to ensure a smooth experience from inquiry to delivery.

This full-time role offers a stable career path with a focus on service, speed and accuracy, and a modern workplace in Wetherill Park with onsite parking. Join a growing brand at an exciting stage.

Qualifications

• Proven experience in internal sales, trade counter, customer service or sales support.
• Strong communication skills and a confident, professional telephone manner.
• Excellent attention to detail when quoting, processing orders and managing customer information.
• Proficiency with computer systems, CRM software, online ordering platforms and Microsoft Office.
• A customer focused mindset with a genuine desire to help customers get the right outcome.
• Ability to multitask, prioritise and meet deadlines in a fast paced environment.
• A proactive approach to following up quotes and converting enquiries into sales.
• Desirable: experience with trade customers, builders, or architectural and building products.

Responsibilities

• Respond to inbound enquiries via phone, email, online store and walk in channels, providing prompt and professional service
• Prepare accurate quotations for builders, trades and retail customers using current pricing and product specifications
• Process orders accurately and efficiently, ensuring all documentation, stock availability and delivery details are confirmed
• Provide product knowledge and recommendations tailored to each customer's project requirements
• Liaise with operations, warehouse and logistics teams to keep orders on track and customers informed
• Follow up on open quotes and recent orders to convert sales, confirm satisfaction and identify repeat business
• Maintain accurate customer records, quotes and sales activity within the CRM
• Support the Sales and Business Development team with account administration, trade account applications and promotional activity
• Identify and escalation customer concerns or issues to management for timely resolution

Skills

Internal sales experience

Customer service

CRM proficiency

Communication

Attention to detail

Multitasking

Quote / negotiation

Trade/building products knowledge

Tools

CRM software

Microsoft Office

Job description

iBuildstore is a growing building products supplier and part of the Genner Group, the team behind Genneral Staircase. We supply quality architectural and building products to builders, trades, developers and homeowners, backed by the manufacturing expertise and reputation of an established Australian business. As we expand our trade and commercial customer base, we are building a sales team that is focused on service, speed and getting it right the first time.

About the role

We are seeking an enthusiastic and driven Internal Sales Representative to join the iBuildstore team on a full time basis. You will be the first point of contact for our customers, managing inbound enquiries, preparing quotes, processing orders and helping builders and trades find the right products for their projects. Working closely with our sales, operations and logistics teams, you will ensure every customer enjoys a smooth experience from first enquiry through to delivery. This is a great opportunity to be part of a business in its growth phase and to help shape how iBuildstore serves its customers.

Key responsibilities

Respond to inbound enquiries via phone, email, online store and walk in channels, providing prompt and professional service

Prepare accurate quotations for builders, trades and retail customers using current pricing and product specifications

Process orders accurately and efficiently, ensuring all documentation, stock availability and delivery details are confirmed

Provide product knowledge and recommendations tailored to each customer's project requirements

Liaise with operations, warehouse and logistics teams to keep orders on track and customers informed

Follow up on open quotes and recent orders to convert sales, confirm satisfaction and identify repeat business

Maintain accurate customer records, quotes and sales activity within the CRM

Support the Sales and Business Development team with account administration, trade account applications and promotional activity

Identify and escalation customer concerns or issues to management for timely resolution

What we're looking for

Proven experience in internal sales, trade counter, customer service or sales support, ideally within building products, hardware, construction or manufacturing

Strong communication skills and a confident, professional telephone manner

Excellent attention to detail when quoting, processing orders and managing customer information

Proficiency with computer systems, CRM software, online ordering platforms and Microsoft Office

A customer focused mindset with a genuine desire to help customers get the right outcome

Ability to multitask, prioritise and meet deadlines in a fast paced environment

A proactive approach to following up quotes and converting enquiries into sales

Problem solving skills and the ability to think creatively when addressing customer needs

Desirable: experience with trade customers, builders, or architectural and building products

What we offer

Competitive salary package commensurate with experience

Full time permanent position with job security and genuine career growth

The chance to join a growing brand at an exciting stage and help shape how it serves customers

Backing of the established Genner Group and its long standing industry reputation

Supportive and collaborative team environment where your contributions are valued

Ongoing training and development to build your sales and product knowledge

Clear pathway into sales and business development roles across the group

A modern workplace based in Wetherill Park with onsite parking