Intake Capability Coach & Trainer

TransitCare Limited; Brisbane; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

One WFH day per week

Descripción de la vacante

TransitCare is seeking a Client Services Intake Capability Specialist to lead best-practice intake, assessment and onboarding across our organisation, combining hands-on expertise with coaching and capability development. This role strengthens the knowledge, confidence and consistency of our Client Services team.

You will act as SME for intake, assessment and onboarding processes, design and implement training, support quality assurance, and build resources and frameworks that promote

Formación

• Experience in intake, assessment, onboarding or service coordination.
• Sound knowledge of community services, aged care, disability services or related sectors.
• Demonstrated experience designing and delivering training, coaching or mentoring.
• The ability to influence and support teams to adopt best-practice approaches.

Responsabilidades

• Act as the subject matter expert for intake, assessment, onboarding and eligibility processes.
• Conduct complex client assessments and support high quality onboarding outcomes.
• Coach, mentor and develop team members to build capability and confidence in intake practices.
• Identify training needs and implement targeted learning and development initiatives.
• Support quality assurance activities and drive continuous improvement across the intake function.
• Develop resources, frameworks and processes that promote consistency and best practice.
• Build strong relationships with clients, carers, referral agencies and key stakeholders.
• Contribute to service excellence through accurate documentation, compliance and reporting.

Conocimientos

Intake expertise

Assessment skills

Onboarding processes

Staff coaching

Descripción del empleo

TransitCare is seeking a Client Services Intake Capability Specialist to lead best-practice intake, assessment and onboarding across our organisation, combining hands-on expertise with coaching and capability development. This role strengthens the knowledge, confidence and consistency of our Client Services team.

You will act as SME for intake, assessment and onboarding processes, design and implement training, support quality assurance, and build resources and frameworks that promote