Senior NDIS Intake & Onboarding Lead – Nurse-Led Team

Direct Care Assistance Pty Ltd; Melbourne; On-site; AUD 68,000 - 83,000; Full time

Benefits offered by this job

Company car for hospital visits and on

Company laptop and phone

Job summary

Direct Care Assistance is a nurse-led, NDIS registered provider delivering SIL and related supports across Melbourne and regional Victoria. The role leads intake from day one, ensuring every client starts safely with robust plans, risk and emergency protocols, and coordinated staff readiness.

You will work with a small, close-knit team, directly with the Director, shaping the intake department's success and the quality of client starts across homes and community settings.

Qualifications

• At least 2 years in SIL intake, transitions or SIL coordination with an NDIS provider.
• Hands-on SIL experience guiding transitions and onboarding.
• Ability to build rosters, service agreements, boarding agreements, care plans, risk assessments without templates.
• Working knowledge of NDIS SIL funding, plan reviews, and complex care (behaviour support, medication management).
• NDIS Worker Screening Check/WITH Australian working rights and a current Victorian driver licence.

Responsibilities

• Be the warm, knowledgeable first voice for enquiries; understand needs, funding and timeframes.
• Plan transitions and onboarding, prepare service agreements and care plans.
• Ensure staff readiness; educate and brief staff on plans before shift.
• Lead internal handover; coordinate departments to deliver for every client start.

Skills

SIL intake coordination

Strong communication

Organised and fast-paced

Leadership support

Problem solving

Tools

CRM

Rostering systems

Microsoft 365

Job description

Direct Care Assistance is a nurse-led, NDIS registered provider delivering SIL and related supports across Melbourne and regional Victoria. The role leads intake from day one, ensuring every client starts safely with robust plans, risk and emergency protocols, and coordinated staff readiness.

You will work with a small, close-knit team, directly with the Director, shaping the intake department's success and the quality of client starts across homes and community settings.