Intake Capability Specialist

TransitCare Limited; Brisbane; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

One WFH day per week

Descripción de la vacante

TransitCare is seeking a Client Services Intake Capability Specialist to lead best-practice intake, assessment and onboarding across our organisation, combining hands-on expertise with coaching and capability development. This role strengthens the knowledge, confidence and consistency of our Client Services team.

You will act as SME for intake, assessment and onboarding processes, design and implement training, support quality assurance, and build resources and frameworks that promote

Formación

• Experience in intake, assessment, onboarding or service coordination.
• Sound knowledge of community services, aged care, disability services or related sectors.
• Demonstrated experience designing and delivering training, coaching or mentoring.
• The ability to influence and support teams to adopt best-practice approaches.

Responsabilidades

• Act as the subject matter expert for intake, assessment, onboarding and eligibility processes.
• Conduct complex client assessments and support high quality onboarding outcomes.
• Coach, mentor and develop team members to build capability and confidence in intake practices.
• Identify training needs and implement targeted learning and development initiatives.
• Support quality assurance activities and drive continuous improvement across the intake function.
• Develop resources, frameworks and processes that promote consistency and best practice.
• Build strong relationships with clients, carers, referral agencies and key stakeholders.
• Contribute to service excellence through accurate documentation, compliance and reporting.

Conocimientos

Intake expertise

Assessment skills

Onboarding processes

Staff coaching

Descripción del empleo

Client Services Intake Capability Specialist

Location: Beenleigh (On-site)

Employment Type: Full-time

Are you an experienced Intake Specialist who is passionate about developing others and driving service excellence?

TransitCare is seeking a highly skilled Client Services Intake Capability Specialist to lead best practice intake, assessment and onboarding activities across our organisation.

This is not a traditional intake role. We are looking for a specialist who can combine hands on intake expertise with coaching, mentoring and capability development to strengthen the knowledge, confidence and consistency of our Client Services team.

About the Role

As our Client Services Intake Capability Specialist, you will:

• Act as the subject matter expert for intake, assessment, onboarding and eligibility processes.
• Conduct complex client assessments and support high quality onboarding outcomes.
• Coach, mentor and develop team members to build capability and confidence in intake practices.
• Identify training needs and implement targeted learning and development initiatives.
• Support quality assurance activities and drive continuous improvement across the intake function.
• Develop resources, frameworks and processes that promote consistency and best practice.
• Build strong relationships with clients, carers, referral agencies and key stakeholders.
• Contribute to service excellence through accurate documentation, compliance and reporting.

About You

To be successful in this role, you will bring:

• Experience in intake, assessment, onboarding or service coordination.
• Sound knowledge of community services, aged care, disability services or related sectors.
• Demonstrated experience designing and delivering training, coaching or mentoring.
• The ability to influence and support teams to adopt best-practice approaches.
• Excellent communication, stakeholder engagement and relationship-building skills.
• A continuous improvement mindset with a strong focus on quality outcomes.

Why Join TransitCare?

For more than 30 years, TransitCare has been helping people overcome transport disadvantage and remain connected to their communities.

This is an exciting opportunity to utilise your specialist intake expertise while shaping the capability of our Client Services team and improving outcomes for thousands of clients across Queensland.

What we offer:

• One WFH day per week following successful completion of training and onboarding
• Opportunity to lead and influence best practice intake frameworks and processes
• A dedicated focus on coaching, mentoring and capability development
• A supportive and collaborative team culture
• Meaningful work that makes a genuine difference in the lives of vulnerable members of the community

If you're an experienced intake professional with a passion for client outcomes, staff development and service excellence, we'd love to hear from you.