Client Intake & Assessment Specialist

Better Place Australia; Victoria; On-site; AUD 45,000 - 65,000; Full time

Job summary

Better Place Australia is seeking an Intake Officer to act as the first point of contact for new clients, providing screening services, information and advice largely by telephone. The role focuses on families and related services, requiring effective communication and robust data gathering to determine access to services.

Ideal candidates will have a Certificate IV or Diploma in Welfare/Community Services, strong computer literacy, and be comfortable using Penelope, a case management system, to

Qualifications

• Certificate IV or Diploma in Welfare, Community Services or related discipline.
• Commitment to learning and interest in Family Support Programs.
• Ability to gather screening and assessment data to determine access to services.
• Excellent communication and interpersonal skills.
• Strong computer literacy and experience with a case management system (Penelope by Athena Software).

Responsibilities

• Provide screening services, information and advice to new clients by telephone.
• Act as first point of contact for separated couples/parents and families.
• Support professionals and agencies with intake processes.
• Maintain strong administration and organisational skills.
• Engage clients in crisis and build rapport.

Skills

Communication skills

Interpersonal skills

Customer service

Time management

Computer literacy

Education

Certificate IV or Diploma in Welfare/Community Services

Tools

Penelope case management

Job description

Better Place Australia is seeking an Intake Officer to act as the first point of contact for new clients, providing screening services, information and advice largely by telephone. The role focuses on families and related services, requiring effective communication and robust data gathering to determine access to services.

Ideal candidates will have a Certificate IV or Diploma in Welfare/Community Services, strong computer literacy, and be comfortable using Penelope, a case management system, to