Rental Service Agent

Europcar; City of Melbourne; On-site; AUD 3,444,000 - 4,408,320; Full time

Benefits offered by this job

Competitive pay

Shift loadings

Incentives

Training and development

Global brand exposure

Wellbeing support

Job summary

Europcar is seeking a sales‑motivated and customer‑oriented Sales & Customer Service Officer for our Melbourne Airport team on a full‑time basis. You will greet customers, process rentals, upsell services, and work to exceed sales targets in a fast‑paced environment.

The role requires excellent communication, a customer‑first mindset, and flexibility to work a rotating shift, including weekends and public holidays. Knowledge of rental systems and a valid Australian driver’s license are essential.

Qualifications

• Previous experience in sales, customer service or retail.
• Car rental experience is highly desirable.
• Excellent communication and interpersonal skills, with a customer‑first mindset.
• Confident using computer systems and technology.
• Ability to work efficiently in a fast‑paced, high‑pressure environment.
• Flexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidays.
• Valid Australian driver's licence with a clean driving record.
• Full working rights in Australia (current and ongoing).
• A positive, proactive and team‑oriented attitude.

Responsibilities

• Greet and assist customers in renting vehicles based on their preferences and needs.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address customer inquiries and concerns promptly and professionally, with a service‑first approach.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods, noting any damages.
• Maintain knowledge of current promotions, services, and products to assist with sales efforts.
• Build strong customer relationships to encourage repeat business and referrals.
• Detail and clean vehicles to business quality standards.
• Refuel and transport vehicles as required.

Skills

Sales

Customer service

Communication

Tech savvy

Tools

Rental software

Job description

Job Description

Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast‑paced environment? If so, Europcar has an exciting opportunity for you! We are currently seeking a sales‑motivated and customer‑oriented Sales & Customer Service Officer to join our Melbourne Airport team on a full‑time basis.

Benefits

• Competitive hourly rate + shift loadings + uncapped incentives
• Performance‑based incentive program to boost income
• Six weeks’ employer‑paid parental leave (in addition to government entitlements)
• Ongoing training and career development opportunities
• Global brand exposure across AU/NZ and beyond
• Proudly ranked in the Top 30 of the 2025 GoodCompany Awards
• Same‑day pay via our financial wellbeing partner
• Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more)
• 24/7 wellbeing support via EAP and the Calm App

Responsibilities

• Greet and assist customers in renting vehicles based on their preferences and needs
• Process rental agreements accurately and efficiently
• Promote and upsell additional products and services
• Address customer inquiries and concerns promptly and professionally, with a service‑first approach
• Achieve or exceed individual and team sales targets
• Inspect vehicles before and after rental periods, noting any damages
• Maintain knowledge of current promotions, services, and products to assist with sales efforts
• Build strong customer relationships to encourage repeat business and referrals
• Detail and clean vehicles to business quality standards
• Refuel and transport vehicles as required

Qualifications

• Previous experience in sales, customer service or retail
• Car rental experience is highly desirable
• Excellent communication and interpersonal skills, with a customer‑first mindset
• Confident using computer systems and technology
• Ability to work efficiently in a fast‑paced, high‑pressure environment
• Flexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidays
• Valid Australian driver's licence with a clean driving record
• Full working rights in Australia (current and ongoing)
• A positive, proactive and team‑oriented attitude