Installation Scheduler & Customer Experience Lead

Kingspan Water & Energy; Moama; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Employee discounts

Team BBQs & events

Recognition programs

Employee Assistance Program

Job summary

Kingspan Water & Energy in Moama, NSW, is seeking an organised Installations Coordinator to join our growing team. You will be the key link between customers, installers, plumbers and logistics to ensure installation projects are delivered on time and to a high standard.

Reporting to the Installations Manager, you’ll manage schedules, coordinate changes, communicate with stakeholders and help deliver exceptional customer experiences while upholding safety and quality across multiple sites.

Qualifications

• Customer service, scheduling, operations or coordination experience.
• Strong communication and relationship-building skills.
• Excellent organisational and time management abilities.

Responsibilities

• Coordinate and schedule daily tank installations across multiple locations.
• Manage installation changes and rescheduling requirements.
• Monitor and update installer schedules and job statuses.
• Process installation invoicing after completion.
• Liaise with plumbers, installers, supervisors and customers.
• Work with Logistics and Planning to support delivery.
• Support quality, compliance and continuous improvement initiatives.
• Contribute to a safe, compliant and customer-focused workplace culture.

Skills

Customer service

Scheduling

Operations coordination

Communication

Organisational skills

Problem-solving

Microsoft Office

Tools

Office 365

Job description

Kingspan Water & Energy in Moama, NSW, is seeking an organised Installations Coordinator to join our growing team. You will be the key link between customers, installers, plumbers and logistics to ensure installation projects are delivered on time and to a high standard.

Reporting to the Installations Manager, you’ll manage schedules, coordinate changes, communicate with stakeholders and help deliver exceptional customer experiences while upholding safety and quality across multiple sites.