Injury Management Advisor

Airservices Australia; Sydney; Remote; AUD 90,000 - 120,000; Full time

Job summary

Airservices Australia is seeking an experienced Injury Management Adviser to provide end-to-end rehabilitation, recovery-at-work and return-to-work services for employees across the organisation.

You will coordinate rehabilitation plans for physical and psychological injuries, ensure SRC Act compliance, and collaborate with HR, operations and leaders to deliver practical, people-centred injury management solutions while balancing competing priorities.

Qualifications

• Practical experience managing rehabilitation and return-to-work cases within a Comcare-insured organisation.
• Experience applying the SRC Act and recovery-at-work requirements.
• Ability to support employees with physical and psychological injuries.
• Strong organisational and multi-stakeholder coordination skills.
• Proven ability to balance legislative, operational, and wellbeing needs.
• Excellent written and verbal communication.
• Confidentiality and sound judgement in case governance.

Responsibilities

• Deliver end-to-end rehabilitation and return-to-work services.
• Coordinate recovery-at-work plans for injured employees.
• Support employees across a nationally significant organisation.
• Collaborate with HR, operations and the business to implement solutions.
• Ensure compliance with SRC Act rehabilitation obligations.
• Maintain accurate case records and generate reports.

Skills

Stakeholder engagement

Communication skills

Confidentiality

Sound judgement

Rehabilitation management

SRC Act knowledge

Case governance

Job description

• Help employees recover, stay connected to work and achieve sustainable return-to-work outcomes across a nationally significant organisation.
• 6 Months Fixed term
• Location: Australia-wide (flexible working arrangements available)

Summary

Provide expert injury management and rehabilitation services that support positive recovery and sustainable return-to-work outcomes for employees across Airservices Australia.

The Organisation

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from major cities to regional, remote and island locations across Australia.

Our people help secure the future of Australia's skies and maintain one of the world's safest aviation systems.

We connect people with their world safely - linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful. We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.

The Role & The Team

Reporting to the Workers' Compensation and Rehabilitation Senior Specialist within the Health and Injury Management team, the Injury Management Advisor delivers end-to-end rehabilitation, recovery-at-work and return-to-work services for employees experiencing illness or injury.

This role supports employees across a nationally critical aviation organisation and provides the opportunity to manage complex and diverse injury management cases within the federal workers' compensation scheme.

The role focuses on early intervention, rehabilitation coordination and return-to-work planning for employees with physical and psychological injuries, ensuring compliance with rehabilitation obligations under the SRC Act.

You will join a collaborative Injury Management Team that is passionate about supporting employee wellbeing and recovery. The team partners across HR, operations and the broader business to deliver practical, people-focused injury management solutions and positive workplace outcomes.

This role provides an opportunity to make a genuine difference to employee recovery outcomes while contributing to the health and wellbeing of a nationally critical workforce.

Please see the link below to view the full Position Description.

The Person

You are an experienced injury management or rehabilitation professional with direct experience managing rehabilitation and return-to-work cases within the Comcare scheme and applying the Safety, Rehabilitation and Compensation Act 1988 (SRC Act).

You are confident supporting employees with both physical and psychological injuries, navigating complex stakeholder relationships and delivering sustainable return-to-work outcomes.

You are highly organised, resilient and capable of balancing legislative requirements, operational needs and employee wellbeing when managing complex cases.

The successful applicant will have:

• Practical experience managing rehabilitation and return-to-work cases within a Comcare-insured organisation, including practical application of the SRC Act, rehabilitation obligations and recovery at work requirements.
• Strong capability supporting employees with physical and psychological injury claims, including development, implementation and monitoring of recovery at work and rehabilitation plans.
• Proven ability to manage a complex caseload while balancing competing priorities.
• Well-developed stakeholder engagement skills, with the ability to influence, negotiate and collaborate across multiple parties.
• Demonstrated ability to provide advice and coaching to leaders regarding rehabilitation obligations, suitable duties and return-to-work responsibilities.
• Experience using injury management, workers' compensation or case management systems to maintain records, monitor progress, produce reports and support effective case governance.
• Strong written and verbal communication skills.
• Ability to exercise sound judgement, maintain confidentiality and manage competing priorities.

At Airservices Australia, we embrace and thrive on diversity of thought, perspectives, and capabilities because we know the benefits of having a workforce that is representative of the community that we serve. We appreciate everyone is unique and acknowledge diversity in thought leads to greater transparency and improved consideration in our decision making.

We believe a diverse workforce supported by an inclusive culture is central to our success. We actively encourage and welcome candidates from all cultural backgrounds, gender identities, people living with disability and Aboriginal and Torres Strait Islander peoples to apply.

Security Clearance

To be eligible to apply, you must be an Australian Citizen or a Permanent resident as an Airservices background check is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.