Injury & Health Case Manager — Hybrid

Eml Group; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work option

Fitness Passport (discounts)

Discounts via RewardsHub

Corporate wellbeing program

Learning and development opportunities

Employee assistance program (EAP)

Job summary

EML Group in Sydney, Australia, is hiring Case Managers to join our IFNSW Health team. This full-time permanent role operates from a Sydney base with hybrid work options after probation.

You will manage workers' compensation claims, focusing on physical and psychological injuries, coordinating with injured workers, employers and external stakeholders to help safe and timely return-to-work. We value empathy, problem-solving and commitment, offering meaningful work that makes a real difference in

Qualifications

• World class customer service mindset.
• Ability to build rapport and collaborative relationships with injured workers, employers and providers.
• Proactive, self-motivated and can think creatively when engaging with stakeholders.
• Experience managing, negotiating and influencing positive outcomes.

Responsibilities

• Take responsibility of a full portfolio of workers compensation claims, focusing on physical and psychological injuries.
• Work with stakeholders to help injured workers return to work quickly and safely.
• Collaborate with Technical & Injury Management Specialists to implement return-to-work plans.

Skills

Customer service

Relationship building

Proactive mindset

Negotiation

Team collaboration

Job description

EML Group in Sydney, Australia, is hiring Case Managers to join our IFNSW Health team. This full-time permanent role operates from a Sydney base with hybrid work options after probation.

You will manage workers' compensation claims, focusing on physical and psychological injuries, coordinating with injured workers, employers and external stakeholders to help safe and timely return-to-work. We value empathy, problem-solving and commitment, offering meaningful work that makes a real difference in