Case Manager, Personal Injury — Hybrid & Impactful Work

EML; Sydney; Híbrido; AUD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work options

Fitness Passport

Retail discounts via RewardsHub

Wellbeing program

Learning and development programs

Annual incentive scheme

Descripción de la vacante

EML is recruiting for a Case Manager to join the NSW Police team in Sydney. You will manage a full portfolio of workers’ compensation claims, focusing on physical and psychological injuries, while maintaining strong relationships with injured workers, their employers, and external stakeholders to facilitate a safe and timely return to work.

In this role you will collaborate with our Technical & Injury Management Specialists to develop and implement a comprehensive return-to-work plan, delivering

Formación

• Commitment to helping others and delivering world-class customer service.
• Ability to build rapport and collaborative relationships with workers, employers and providers.
• Strong communication and problem-solving skills for stakeholder engagement.
• Comfortable handling challenging conversations with empathy and respect.
• Proactive and self-motivated with a solutions-focused mindset.

Responsabilidades

• Manage a full portfolio of workers’ compensation claims with a focus on physical and psychological injuries.
• Build and maintain relationships with injured workers, NSW Police Force employers, and external stakeholders to enable safe return-to-work.
• Collaborate with Technical & Injury Management Specialists to implement return-to-work plans.
• Provide empathetic, timely updates and guidance to all parties involved.

Conocimientos

Customer service

Relationship building

Negotiation

Team collaboration

Conflict resolution

Empathy

Descripción del empleo

EML is recruiting for a Case Manager to join the NSW Police team in Sydney. You will manage a full portfolio of workers’ compensation claims, focusing on physical and psychological injuries, while maintaining strong relationships with injured workers, their employers, and external stakeholders to facilitate a safe and timely return to work.

In this role you will collaborate with our Technical & Injury Management Specialists to develop and implement a comprehensive return-to-work plan, delivering