Infrastructure Program Support Specialist

Mackay Regional Council; Mackay Regional; On-site; AUD 85,000 - 90,000; Full time

Benefits offered by this job

Salary package

Flexible hours

9-day fortnight

Career development

Employee assistance program

Leave options

Job summary

Mackay Regional Council is seeking a Program Support Officer to join the Infrastructure Planning team in a permanent full-time role. The ideal candidate is organised, tech-savvy and customer-focused, capable of managing inboxes, records and reports while supporting project and stakeholder activity.

You will use Office 365, Power BI and other corporate systems, build relationships across teams, and contribute to procedures and improved ways of working.

Qualifications

• Three years' experience in administrative, program support or customer-focused roles.
• Strong administrative skills including inbox management, records and data upkeep.
• Proficiency with Microsoft Office 365 and corporate systems like SharePoint, MADI, Pathways and Power BI.
• Clear communication, organisational ability and attention to detail.
• Current QLD 'C' Class Driver's Licence or interstate equivalent (transferred within 3 months).

Responsibilities

• Checking and managing inboxes and customer requests to ensure accurate capture and tracking.
• Providing day-to-day administrative support including document control, agendas and minutes.
• Preparing reports, spreadsheets and analysis using Office 365, Power BI and other systems.
• Coordinating information for projects, programs and stakeholders across teams.
• Maintaining information across systems such as SharePoint, MADI, Index Drawing and Pathways.
• Contributing to procedures and better ways of working across program support activities.
• Building positive relationships and delivering helpful, customer-focused support.

Skills

Organisational skills

Communication

Time management

Customer-focused

Teamwork

Problem solving

Education

Certificate in Business Administration

Tools

SharePoint

MADI

Index Drawing

Pathways

ECM

CiAnywhere

Power BI

Office 365

Job description

Mackay Regional Council is seeking a Program Support Officer to join the Infrastructure Planning team in a permanent full-time role. The ideal candidate is organised, tech-savvy and customer-focused, capable of managing inboxes, records and reports while supporting project and stakeholder activity.

You will use Office 365, Power BI and other corporate systems, build relationships across teams, and contribute to procedures and improved ways of working.