Program Support Officer

Mackay Regional Council; Mackay Regional; On-site; AUD 85,000 - 90,000; Full time

Benefits offered by this job

Salary package

Flexible hours

9-day fortnight

Career development

Employee assistance program

Leave options

Job summary

Mackay Regional Council is seeking a Program Support Officer to join the Infrastructure Planning team in a permanent full-time role. The ideal candidate is organised, tech-savvy and customer-focused, capable of managing inboxes, records and reports while supporting project and stakeholder activity.

You will use Office 365, Power BI and other corporate systems, build relationships across teams, and contribute to procedures and improved ways of working.

Qualifications

• Three years' experience in administrative, program support or customer-focused roles.
• Strong administrative skills including inbox management, records and data upkeep.
• Proficiency with Microsoft Office 365 and corporate systems like SharePoint, MADI, Pathways and Power BI.
• Clear communication, organisational ability and attention to detail.
• Current QLD 'C' Class Driver's Licence or interstate equivalent (transferred within 3 months).

Responsibilities

• Checking and managing inboxes and customer requests to ensure accurate capture and tracking.
• Providing day-to-day administrative support including document control, agendas and minutes.
• Preparing reports, spreadsheets and analysis using Office 365, Power BI and other systems.
• Coordinating information for projects, programs and stakeholders across teams.
• Maintaining information across systems such as SharePoint, MADI, Index Drawing and Pathways.
• Contributing to procedures and better ways of working across program support activities.
• Building positive relationships and delivering helpful, customer-focused support.

Skills

Organisational skills

Communication

Time management

Customer-focused

Teamwork

Problem solving

Education

Certificate in Business Administration

Tools

SharePoint

MADI

Index Drawing

Pathways

ECM

CiAnywhere

Power BI

Office 365

Job description

Are you the organised, positive and tech-savvy person others rely on to keep things running smoothly? Mackay Regional Council is looking for a Program Support Officer to join our Infrastructure Planning team in a permanent full-time role. This is a great opportunity for an experienced administrative all-rounder who enjoys helping a team stay on track, keeping information accurate, managing inboxes, updating customer requests and using systems to support meaningful work for the Mackay region.

About this opportunity:

As Program Support Officer, you will provide hands-on administrative, technical and customer request support to the Infrastructure Planning team. You will be part of a supportive local government environment where accuracy, follow-through, communication and teamwork really matter.

This role will suit someone who enjoys variety, takes pride in being organised and likes being the person who can be trusted to keep records, requests, reports and systems moving in the right direction.

What you'll be doing:

• Checking and managing inboxes, referral emails and customer requests so information is captured, updated, tracked and followed through.
• Providing day-to-day administrative support to the team, including document control, record keeping, agendas, minutes, data entry and general coordination tasks.
• Preparing and supporting reports, spreadsheets and analysis using tools such as Microsoft Office 365, Power BI and other corporate systems.
• Helping the team coordinate information for projects, programs and stakeholders, including employees, consultants, contractors and members of the public.
• Using and maintaining information across systems such as SharePoint, MADI, Index Drawing, Pathways, ECM, CiAnywhere and related business platforms.
• Contributing to procedures, process improvements and better ways of working across program support activities.
• Building positive working relationships and providing helpful, customer-focused support across a wide range of enquiries and tasks.

You'll enjoy this role if you are approachable, reliable and motivated, with a natural ability to stay organised, communicate clearly and support others. We're looking for someone with a positive attitude, a collaborative mindset and the confidence to work across different systems, priorities and customer requests.

What you'll bring:

To be successful in this role, you will ideally have:

• At least three years' experience in a similar administrative, program support, technical support or customer-focused support role.
• Strong administrative skills, including the ability to manage inboxes, update records, track requests, maintain documents and keep information accurate.
• Confidence using Microsoft Office 365 and the ability to learn and work across corporate systems such as SharePoint, MADI, Index Drawing, Pathways, ECM, CiAnywhere and Power BI.
• Clear communication skills and a friendly, professional approach when working with customers, stakeholders and team members.
• Good attention to detail and the ability to prepare accurate correspondence, reports, agendas, meeting minutes and records.
• Sound research, analysis and problem-solving skills, with the ability to interpret information and support practical outcomes.
• Strong organisation and time management skills, including the ability to prioritise, manage competing deadlines and follow tasks through to completion.
• A positive, adaptable and resourceful approach, with the motivation to contribute as a reliable administrative all-rounder.
• A collaborative, customer-focused and tech-savvy working style, with a genuine willingness to help others and be part of a positive team environment.
• Basic knowledge of project-related software, project support activities or local government functions would be beneficial.
• A current QLD "C" Class Driver's Licence or interstate equivalent. Interstate licences must be transferred to QLD within three months of commencement.

A Certificate in Business, Administration or a related discipline, or extensive experience in a similar administrative support role, will be highly regarded.

Why join Mackay Regional Council?

At Mackay Regional Council, you'll be part of a progressive local government organisation that supports one of Queensland's most vibrant and growing regions. Our work helps shape community services, infrastructure and liveability across the Mackay region, and our people play an important role in delivering practical outcomes for our community.

Mackay offers an enviable coastal lifestyle, with access to beautiful beaches, rainforests, island destinations, quality education and health services, and a diverse regional economy.

Discover more about the Mackay Region https://www.discovermackay.com.au/

You'll also enjoy:

• Stream A Salaried Level 3 Base Annual Salary $86,710.48
• Up to 18% superannuation (conditions apply).
• Choice of 4 or 5 weeks' annual leave with 17.5% leave loading.
• Flexible work arrangements with a 9-day fortnight roster.
• May be eligible for salary sacrificing options.
• Study and assistance programs for career development.
• Learning and career development opportunities.
• Employee Assistance Program.
• Employee health and wellbeing initiatives.
• Active Social Clubs.

Want to know more about this role?

View the Position Description (PD) for this role in the document attachments.

***Important information for applicants:

To be considered for this position, all candidates must have the appropriate working rights for Australia. Your Australian work rights will be verified during the recruitment process.

Applicants who progress beyond the interview stage will be required to undergo a pre-employment process, which includes comprehensive Pre-Employment Medical Assessments (inclusive of Drug and Alcohol testing).

We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated fairly and respectfully and have equal access to all available opportunities. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises our employees' unique contributions and perspectives, working together to deliver extraordinary results.