Development Support Officer

Mackay Regional Council; Mackay Regional; On-site; AUD 70,000 - 71,000; Part time

Benefits offered by this job

18% superannuation

Flexible working arrangements

4 or 5 weeks annual leave with 17.5%加载

Learning and career development

Job summary

Mackay Regional Council is seeking a permanent part-time Development Support Officer to join the Plumbing, Trade Waste and Backflow Team in Mackay. The role focuses on high-quality administrative and customer service support, managing shared inboxes and coordinating correspondence for lodgements and applications.

The successful candidate will be organised, proactive and capable of working autonomously or within a team, with strong written and verbal communication skills and meticulous

Qualifications

• Strong administrative experience including inbox management and accurate record keeping.
• Excellent written and verbal communication skills with the ability to clarify information when needed.
• High attention to detail and ability to identify and correct errors or inconsistencies.
• Proactive, solution-focused approach to managing priorities and supporting team outcomes.
• Ability to work independently with initiative while maintaining a collaborative approach.

Responsibilities

• Manage shared inboxes and respond to internal and external enquiries promptly and professionally.
• Coordinate incoming/outgoing correspondence for Plumbing, Trade Waste and Backflow team (lodgements, applications, general enquiries).
• Provide administrative support across planning and engineering processes, ensuring information is recorded, tracked and actioned.
• Assist with preparation, distribution and follow-up of correspondence, records and standard documentation.
• Collaborate with team members and stakeholders to clarify information, resolve issues and support service outcomes.
• Maintain high attention to detail when managing documentation, customer information and workflow priorities.

Skills

Administrative experience

Inbox management

Written and verbal communication

Attention to detail

Problem solving

Independent work

Team collaboration

Job description

Development Support Officer - SSC407

Permanent Part-Time | 31 hours per week | Mackay Based | Flexible hours to be discussed

Are you an organised, proactive administrator who enjoys keeping things moving behind the scenes? Mackay Regional Council is seeking a permanent part-time Development Support Officer to provide high-quality administrative and customer service support to the Plumbing, Trade Waste and Backflow Team within Development Planning and Engineering.

About

About this opportunity

This role is administrative in nature and supports a busy technical team that manages plumbing, trade waste and backflow-related lodgements, enquiries and correspondence. You will play an important role in managing shared inboxes, responding to customer and stakeholder queries, and ensuring incoming and outgoing correspondence is accurate, timely and well coordinated.

Working 31 hours per week, this permanent part-time opportunity is based in Mackay, with flexible hours to be discussed with the successful candidate.

Role

• Manage shared inboxes and respond to internal and external enquiries in a timely, professional and helpful manner.
• Coordinate incoming and outgoing correspondence for the Plumbing, Trade Waste and Backflow Team, including matters relating to lodgements, applications and general enquiries.
• Provide administrative support across planning and engineering processes, ensuring information is recorded, tracked and actioned accurately.
• Assist with the preparation, distribution and follow-up of correspondence, records and standard documentation.
• Work collaboratively with team members and stakeholders to clarify information, resolve issues and support positive service outcomes.
• Maintain a high level of attention to detail when managing documentation, customer information and workflow priorities.

About you

We are looking for someone who is organised, solution-driven and confident working both autonomously and as part of a team. You will bring strong communication skills, initiative and the ability to follow through on tasks while maintaining a professional and collaborative approach.

• Strong administrative experience, including inbox management, correspondence handling and accurate record keeping.
• Excellent written and verbal communication skills, with the confidence to ask questions and clarify information when needed.
• High attention to detail and the ability to identify, follow up and correct errors or inconsistencies.
• A proactive, solution-focused approach to managing competing priorities and supporting team outcomes.
• The ability to work independently, use initiative and remain focused in a busy work environment.
• A professional, respectful and collaborative approach, with a commitment to contributing positively to the team.

Why work for Mackay Regional Council?

Mackay Regional Council is a dynamic and progressive local government organisation responsible for managing significant community assets and delivering essential services across the Mackay region. Based in the heart of Queensland, the region offers an outstanding lifestyle, with beautiful beaches, nearby islands, rainforest, strong industry and access to quality education and health services.

Discover more about the Mackay Region https://www.discovermackay.com.au/

In addition to the above, we also offer the following employee benefits:

• Stream A Salaried Level 3 base hourly rate of $43.72.
• Mackay-based role with flexible working arrangements available.
• 18% superannuation (conditions apply).
• Choice of 4 or 5 weeks' annual leave with 17.5% leave loading, pro rata.
• May be eligible for salary sacrificing options.
• Learning and career development opportunities.
• Employee Assistance Program.
• Employee health and wellbeing initiatives.
• Active Social Clubs.

Want to know more about this role?

View the Position Description (PD) for this role in the document attachments.

Applications Close

Thursday, 17 September 2026

To be considered for this position, all candidates must have the appropriate working rights for Australia. Your Australian work rights will be verified during the recruitment process.

Applicants who progress beyond the interview stage will be required to undergo a pre-employment process, which includes comprehensive Pre-Employment Medical Assessments (inclusive of Drug and Alcohol testing) and criminal history checks.

We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated fairly and respectfully and have equal access to all available opportunities. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises our employees' unique contributions and perspectives, working together to deliver extraordinary results.