Information Technology Officer - Service Desk

Careers at Council; Colac; On-site; AUD 72,000 - 76,000; Full time

Benefits offered by this job

Learning and development opportunities

Collaborative team environment

Exposure to diverse technology

Job summary

Colac Otway Shire Council is seeking a customer-focused Information Technology Officer - Service Desk to join our Information Services team in Colac, Victoria. You will be the first point of contact for IT support, providing Level 1 and 2 assistance while helping maintain essential Council systems.

You will handle hardware, software and network issues, support Microsoft 365 and mobile devices, and work with vendors to resolve escalations. A driver’s licence is required.

Qualifications

• Experience providing IT service desk or technical support.
• Knowledge of Microsoft 365 and desktop operating systems.
• Understanding of networking, communications and application support.
• Strong problem-solving and communication skills.
• ITIL Foundation certification (or understanding of IT service management principles) will be highly regarded.
• A current driver’s licence.

Responsibilities

• Providing responsive Level 1 and 2 IT service desk support.
• Assisting users with hardware, software and system issues.
• Supporting Microsoft 365, desktop, laptop, tablet and mobile technologies.
• Assisting with software installations, updates and testing.
• Maintaining hardware and software assets and records.
• Supporting networking, telecommunications and associated technologies.
• Working with vendors to resolve escalated technical issues.
• Assisting staff to build confidence and capability in using technology.

Skills

IT service desk

Microsoft 365

Networking concepts

Problem solving & communication

Education

IT qualifications or relevant experience

Tools

Microsoft 365

Job description

Permanent Full-Time | Colac, Victoria

Help Keep Our Community Connected

Are you passionate about technology and enjoy helping people solve problems? Colac Otway Shire Council is seeking a customer-focused Information Technology Officer - Service Desk to join our Information Services team.

In this diverse and hands-on role, you'll be the first point of contact for IT support across the organisation, providing Level 1 and Level 2 technical assistance to staff while helping maintain the systems and technology that support essential Council services. You'll work with a broad range of technologies, collaborate with internal stakeholders and external vendors, and contribute to delivering reliable and efficient IT services across the organisation.

What You'll Be Doing:

• Providing responsive Level 1 and 2 IT service desk support.
• Assisting users with hardware, software and system issues.
• Supporting Microsoft 365, desktop, laptop, tablet and mobile technologies.
• Assisting with software installations, updates and testing.
• Maintaining hardware and software assets and records.
• Supporting networking, telecommunications and associated technologies.
• Working with vendors to resolve escalated technical issues.
• Assisting staff to build confidence and capability in using technology.

About You:

You will bring:

• Experience providing IT service desk or technical support.
• Knowledge of Microsoft 365 and desktop operating systems.
• Understanding of networking, communications and application support.
• Strong problem-solving and communication skills.
• A collaborative approach and willingness to learn.
• Relevant IT qualifications or demonstrated experience in a similar role.
• ITIL Foundation certification (or similar understanding of IT service management principles) will be highly regarded.
• A current driver's licence.

Why Join Us?

At Colac Otway Shire Council, we are committed to creating a supportive, inclusive and positive workplace where our people can thrive. You'll enjoy:

• Meaningful work that supports local communities.
• A collaborative and friendly team environment.
• Ongoing learning and development opportunities.
• Exposure to a broad and varied technology environment.
• The opportunity to contribute to continuous improvement and innovation.

Salary information: $71,667.44 to $75,515.44 per annum plus superannuation

Applications Close Monday 23 November 2026 at 11.59pm

Colac Otway Shire Council is a child safe organisation and is committed to creating a diverse environment and is proud to be an equal opportunity employer.