IT Service Desk Officer — Elevate Community Tech

Colac Otway Shire Council; Colac; On-site; AUD 72,000 - 76,000; Full time

Benefits offered by this job

Superannuation

Job summary

Colac Otway Shire Council is seeking an Information Technology Officer - Service Desk who will be the first point of contact for IT support across the organisation. You will provide Level 1 and Level 2 assistance, support Microsoft 365, desktops and mobile devices, and work with staff to resolve a range of technical issues.

This permanent full-time role offers a collaborative team environment, opportunities for learning, and exposure to diverse technologies.

Qualifications

• Experience providing IT service desk or technical support.
• Knowledge of Microsoft 365 and desktop operating systems.
• Understanding of networking and application support.
• Strong problem-solving and communication skills.
• Willingness to learn and collaborate.

Responsibilities

• Provide Level 1 and Level 2 IT service desk support.
• Assist users with hardware, software and system issues.
• Support networking and telecommunications technologies.
• Liaise with vendors and internal stakeholders.

Skills

IT service desk experience

Customer-focused

Problem-solving

Communication skills

Team collaboration

Education

ITIL Foundation certification

Relevant IT qualifications or demonstrated experience

Tools

Microsoft 365

Job description

Colac Otway Shire Council is seeking an Information Technology Officer - Service Desk who will be the first point of contact for IT support across the organisation. You will provide Level 1 and Level 2 assistance, support Microsoft 365, desktops and mobile devices, and work with staff to resolve a range of technical issues.

This permanent full-time role offers a collaborative team environment, opportunities for learning, and exposure to diverse technologies.