Information Technology Officer - Service Desk

Colac Otway Shire Council; Colac; On-site; AUD 72,000 - 76,000; Full time

Benefits offered by this job

Superannuation

Job summary

Colac Otway Shire Council is seeking an Information Technology Officer - Service Desk who will be the first point of contact for IT support across the organisation. You will provide Level 1 and Level 2 assistance, support Microsoft 365, desktops and mobile devices, and work with staff to resolve a range of technical issues.

This permanent full-time role offers a collaborative team environment, opportunities for learning, and exposure to diverse technologies.

Qualifications

• Experience providing IT service desk or technical support.
• Knowledge of Microsoft 365 and desktop operating systems.
• Understanding of networking and application support.
• Strong problem-solving and communication skills.
• Willingness to learn and collaborate.

Responsibilities

• Provide Level 1 and Level 2 IT service desk support.
• Assist users with hardware, software and system issues.
• Support networking and telecommunications technologies.
• Liaise with vendors and internal stakeholders.

Skills

IT service desk experience

Customer-focused

Problem-solving

Communication skills

Team collaboration

Education

ITIL Foundation certification

Relevant IT qualifications or demonstrated experience

Tools

Microsoft 365

Job description

Information Technology Officer - Service Desk

Permanent Full-Time | Colac, Victoria

Help Keep Our Community Connected

Are you passionate about technology and enjoy helping people solve problems? Colac Otway Shire Council is seeking a customer-focused Information Technology Officer - Service Desk to join our Information Services team.

In this diverse and hands-on role, you'll be the first point of contact for IT support across the organisation, providing Level 1 and Level 2 technical assistance to staff while helping maintain the systems and technology that support essential Council services. You'll work with a broad range of technologies, collaborate with internal stakeholders and external vendors, and contribute to delivering reliable and efficient IT services across the organisation.

What You’ll Be Doing:

• Providing responsive Level 1 and 2 IT service desk support.
• Assisting users with hardware, software and system issues.
• Supporting Microsoft 365, desktop, laptop, tablet and mobile technologies.
• Assisting with software installations, updates and testing.
• Maintaining hardware and software assets and records.
• Supporting networking, telecommunications and associated technologies.
• Working with vendors to resolve escalated technical issues.
• Assisting staff to build confidence and capability in using technology.

About You:

You’ll be a proactive and customer-focused IT professional who enjoys troubleshooting problems and delivering excellent service. You will bring:

• Experience providing IT service desk or technical support.
• Knowledge of Microsoft 365 and desktop operating systems.
• Understanding of networking, communications and application support.
• Strong problem-solving and communication skills.
• A collaborative approach and willingness to learn.
• Relevant IT qualifications or demonstrated experience in a similar role.
• ITIL Foundation certification (or similar understanding of IT service management principles) will be highly regarded.
• A current driver's licence.

Why Join Us?

At Colac Otway Shire Council, we are committed to creating a supportive, inclusive and positive workplace where our people can thrive. You’ll enjoy:

• Meaningful work that supports local communities.
• A collaborative and friendly team environment.
• Ongoing learning and development opportunities.
• Exposure to a broad and varied technology environment.
• The opportunity to contribute to continuous improvement and innovation.

Salary information: $71,667.44 to $75,515.44 per annum plus superannuation

Applications Close Monday 23 November 2026 at 11.59pm

Colac Otway Shire Council is a child safe organisation and is committed to creating a diverse environment and is proud to be an equal opportunity employer.

About Colac

Colac Otway Shire is widely regarded as one of the most picturesque municipalities in Victoria. It comprises spectacular coastal areas, rain-forested hinterlands and beautiful vast open plains with native grasslands and wildflowers.

From the Great Ocean Road towns of Apollo Bay and Lavers Hill, to the beacon of the Cape Otway Lighthouse, the cascading waterfalls, nature trails and native wildlife, the lush tree ferns of the rainforests and tall timber of the Otway forest, Colac Otway has it all. Country living without compromise.

Colac Otway Shire Council is an amazing place to work. If you are passionate about delivering great customer service, working for a progressive and innovative council, and making a difference to your local community, browse the current vacancies below.

Privacy Acknowledgement

Colac Otway Shire Council is collecting personal information from you as part of the recruitment and selection process. Colac Otway Shire Council recognises the importance of privacy and is committed to ensuring the privacy of your personal information collected and/or received by us. For further information please visit the Privacy Statement page on our website.

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