IT Support Officer

Richmond Valley Council; Evans Head; On-site; AUD 73,000 - 84,000; Full time

Benefits offered by this job

Long service leave after 5 years

Volunteer and compassionate leave

Fitness Passport

Free weekly yoga and meditation

Health and Wellbeing Day

Employee Assistance Program (EAP)

Job summary

Richmond Valley Council in Casino is seeking a customer-focused IT professional to join our IT team. You will respond to incidents, troubleshoot issues, and ensure systems remain fast, stable, reliable and secure for users.

Responsibilities include onboarding/offboarding for new staff, providing training, and ensuring a positive user experience. This full-time role covers a 70-hour fortnight with salary from 72,987 to 83,933 AUD plus 12% superannuation.

Qualifications

• Customer-focused IT professional with problem-solving skills.
• Able to troubleshoot technical issues and resolve complex problems.
• Strong written and verbal communication; adapt to change.

Responsibilities

• Respond to IT incidents and resolve them quickly.
• Analyze and resolve complex problems affecting many users.
• Monitor and support network and systems; provide training and onboarding/offboarding for staff.

Skills

Troubleshooting

Customer service

Communication

Job description

Permanent Full Time - Casino

The Richmond Valley is in the heart of the Northern Rivers, with wide open spaces and room to grow. We're a down-to-earth, friendly community - where you can still enjoy the welcome of a country town, a family holiday by the beach, or a campfire under the open sky.

It's a place of opportunity, where you can get a start in life or find the change you've been looking for - build a home, raise a family, or buy your first acreage. Success is earned through hard work, persistence, and the courage to get back on your feet in hard times.

Our organisation is defined by integrity and passion in what we do. When challenges come, we endure, we recover, and we rise once again to rebuild. Our people are connected through a shared love of this place and in serving our community.

About you

We are looking for a customer-focused IT professional who enjoys solving problems and providing a positive experience for users.

• You will be confident troubleshooting technical issues and resolving complex problems while ensuring systems remain reliable, stable and secure
• A strong communicator, both written and verbal
• Flexible, adaptable and responsive to change

About the role

This role responds to customer IT incidents to resolve them as quickly as possible, analyses and resolves more complex problems impacting many users or which go beyond simple work around solutions, monitors and supports network and systems. Provides training and support to customers, manages the onboarding and offboarding processes for new staff with respect to IT, and ensures the customers experience of IT systems is that they are fast, stable, reliable and dependable. This role requires excellent customer service.

Full time: 70-hour fortnight

Salary: Range from $72,987 to $83,933 pa + 12% superannuation

Contact: Simon Breeze, IT Support Coordinator

NOTE: Please read the role description for more information regarding key accountabilities of the role, essential qualifications and obligations.

What we offer

Richmond Valley Council offers a range of other benefits for its employees including:

• Long Service Leave after 5 years of service.
• Volunteer and compassionate leave to support you when you need it.
• Ongoing learning and development opportunities.
• Fitness Passport to help you stay active and healthy.
• Free weekly yoga and meditation sessions to support your wellbeing.
• Health and Wellbeing Day
• Access to a confidential Employee Assistance Program (EAP)
• A strong focus on workplace health, safety
• Be part of an inclusive and supportive workplace where people are valued, diversity is embraced and everyone has the opportunity to contribute.

Applications close:25-Oct-2026 11:30

Council is committed to creating a workforce that celebrates inclusion, diversity and equality. We believe our employees are a reflection of the diverse community we serve and are proud to support equal opportunities for all of the Richmond Valley.