Service Desk IT Officer – Local Government Impact

Careers at Council; Colac; On-site; AUD 72,000 - 76,000; Full time

Benefits offered by this job

Learning and development opportunities

Collaborative team environment

Exposure to diverse technology

Job summary

Colac Otway Shire Council is seeking a customer-focused Information Technology Officer - Service Desk to join our Information Services team in Colac, Victoria. You will be the first point of contact for IT support, providing Level 1 and 2 assistance while helping maintain essential Council systems.

You will handle hardware, software and network issues, support Microsoft 365 and mobile devices, and work with vendors to resolve escalations. A driver’s licence is required.

Qualifications

• Experience providing IT service desk or technical support.
• Knowledge of Microsoft 365 and desktop operating systems.
• Understanding of networking, communications and application support.
• Strong problem-solving and communication skills.
• ITIL Foundation certification (or understanding of IT service management principles) will be highly regarded.
• A current driver’s licence.

Responsibilities

• Providing responsive Level 1 and 2 IT service desk support.
• Assisting users with hardware, software and system issues.
• Supporting Microsoft 365, desktop, laptop, tablet and mobile technologies.
• Assisting with software installations, updates and testing.
• Maintaining hardware and software assets and records.
• Supporting networking, telecommunications and associated technologies.
• Working with vendors to resolve escalated technical issues.
• Assisting staff to build confidence and capability in using technology.

Skills

IT service desk

Microsoft 365

Networking concepts

Problem solving & communication

Education

IT qualifications or relevant experience

Tools

Microsoft 365

Job description

Colac Otway Shire Council is seeking a customer-focused Information Technology Officer - Service Desk to join our Information Services team in Colac, Victoria. You will be the first point of contact for IT support, providing Level 1 and 2 assistance while helping maintain essential Council systems.

You will handle hardware, software and network issues, support Microsoft 365 and mobile devices, and work with vendors to resolve escalations. A driver’s licence is required.