IT Support Officer

Rockhampton Regional Council; Rockhampton Regional; On-site; AUD 91,000 - 97,000; Full time

Benefits offered by this job

Work-life balance

Values-driven culture

Employer superannuation 12%

Salary sacrifice option

Training and development

Payroll deductions

Annual leave loading 17.5%

Fortnightly wages

Employee assistance program

Fitness passport

Job summary

Rockhampton Regional Council is seeking a customer-focused IT Support Officer to join our Information Technology Services team. Reporting to the IT Service Desk Team Leader, you will play a key role in delivering first-level technical support across Council's technology environment.

Working as part of a collaborative and supportive team, you will provide IT support through the IT Service Desk, assisting users with hardware, software and network-related issues while ensuring high levels of

Qualifications

• Qualifications relevant to Information Technology.
• Experience in IT service desk or IT support environments.
• Ability to communicate technical information clearly to users with varying levels of technical knowledge.

Responsibilities

• Provide first-level IT support via the Service Desk for hardware, software and networking issues.
• Assist with deploying and maintaining technology equipment across the Council.
• Document procedures and contribute to knowledge base improvements.

Skills

IT support experience

Windows OS

Office 365 / Azure / Intune

Hardware basics

Networking fundamentals

Customer service

Time management

Teamwork

Continuous improvement

Education

IT qualifications

Job description

23h ago , from Rockhampton Regional Council

• Monday to Friday, 72.5 hours per fortnight, 9 day fortnight
• $90,931 - $96,709 per annum (LGIA Stream A Level 3) + Superannuation
• Location – Rockhampton

Your new role

Are you passionate about technology and enjoy helping people solve IT issues?

Rockhampton Regional Council is seeking a customer-focused IT Support Officer to join our Information Technology Services team. Reporting to the IT Service Desk Team Leader, you will play a key role in delivering first-level technical support across Council's technology environment.

Working as part of a collaborative and supportive team, you will provide IT support through the IT Service Desk, assisting users with hardware, software and network-related issues while ensuring high levels of customer service. You will also assist with deploying and maintaining technology equipment, documenting procedures, supporting minor IT projects and contributing to continuous improvement initiatives.

This is an excellent opportunity for an enthusiastic IT professional looking to further develop their technical skills while making a positive impact across a large and diverse organisation.

This position requires the completion of a satisfactory Criminal History Check - Police Certificate (Australia Wide Name Only Police Check).

What we are looking for

• Qualifications relevant to Information Technology and/or demonstrated experience within an IT support environment.
• Knowledge of Windows operating systems, Microsoft Office 365, Azure and InTune computer hardware, peripherals and networking fundamentals.
• Experience providing technical support, including troubleshooting hardware, software and network-related issues.
• Strong customer service focus with the ability to communicate technical information clearly to users with varying levels of technical knowledge.
• Well-developed organisational, time management and problem-solving skills.
• Ability to work effectively both independently and as part of a team.
• Demonstrated commitment to continuous improvement and delivering positive customer outcomes.

What you'll get in return

As an employee of Rockhampton Regional Council, you will join a diverse and innovative team of more than 1000 employees supported by good leadership, who proudly deliver services and make a difference to the lives of people living and working within the region.

• Supportive Work/Life Balance
• A large employer with a strong values driven culture
• 12% employer superannuation contribution, with the option to salary sacrifice up to an additional 6%
• Ongoing training and development opportunities
• Payroll deductions and salary sacrifice options
• 17.5% annual leave loading
• Waes paid fortnightly
• Employee Assistance Program
• Fitness Passport and active social clubs

Applications Close: Monday 19 October 2026 at Midnight (AEST)