Technical Support Officer - Operations

Council Jobs; Campbelltown; On-site; AUD 79,000 - 85,000; Full time

Benefits offered by this job

Permanent full-time

Salary + superannuation

Generous leave provisions

Fortnightly pay

Staff car park

Job summary

Campbelltown City Council is seeking a proactive Technical Support Officer within the Operations team at the Campbelltown Depot. Provide administrative support to Coordinators and Section Leaders, assist with public enquiries, and report on meetings and activities to drive section goals.

The role involves data analysis, preparing management reports, maintaining corporate systems, raising purchase orders, and assisting with invoicing. Join a collaborative team and contribute to council services.

Qualifications

• Relevant tertiary qualifications in administration or demonstrated relevant experience.
• Confidentiality and discretion at all times.
• Ability to work both independently and as an effective team member.
• Well-developed skills in Microsoft Office Applications.
• Strong written and verbal communication.
• Organisational skills and ability to prioritise deadlines.
• Flexible and dynamic approach to handling work.
• Commitment to provide professional customer service.

Responsibilities

• Provide administrative support to Coordinators and Section Leaders to achieve Section goals.
• Assist in dealing with public enquiries.
• Reporting on meetings, work groups and activities within the Section.
• Respond to requests promptly to resolve operational challenges.
• Analyse data and provide reports for management as required.
• Provide day-to-day administration support to the Operational services team.
• Work cooperatively as part of a team, especially during peak periods.
• Communicate clearly with internal and external customers from diverse backgrounds.
• Participate in team meetings and keep up to date with policies and procedures.
• Maintain Council corporate systems across the relevant section.
• Raise and maintain purchase orders, assist with reporting, invoicing and statements.

Skills

Administration qualifications

Confidentiality

Independent worker

Team player

Microsoft Office

Communication

Organisational skills

Customer service

Education

Tertiary qualification in administration

Tools

Microsoft Office

Job description

• Permanent full-time employment – 35 hours per week
• Salary $78,529.20- $84,999.02+ 12% superannuation
• Generous leave provisions

We are currently seeking a proactive, process-orientated Technical Support Officer with a "Can do attitude" within the Operations team at Campbelltown City Council Depot.

About us

We are not your usual, we are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for ways to work together and support each other. Naturally welcoming, we share good-natured humour and positivity. We aim to inspire a sense of possibility and create opportunities for all by rolling up our sleeves. Our workplace is agile and flexible, keeping ahead of the times. Be a part of it, let’s get something started!

Campbelltown City Council is a progressive and innovative organisation in a City surrounded by green spaces and bushland, providing services to a vibrant and diverse community. We have a cohesive and collaborative culture that thrives on having an impact on the local community for the greater good.

About the role

This is not an IT role.

The Operations Team are responsible for the maintenance and construction of Council infrastructure across the Campbelltown local government area. Based at Council’s Depot, your role as Technical Support Officer will be responsible for providing support to management/supervisory level of the team.

• Provide administrative support and generally assist the Coordinators and Section Leaders in achieving the goals of the Section.
• Assist in dealing with public enquiries.
• Reporting on meetings, work groups and other activities within the Section.
• Respond to all requests in a timely manner in order to resolve operational challenges.
• Assist the management team by analysing data and providing reports as required
• Provide day to day administration support to the Operational services team as required
• Work cooperatively and flexibly as a team member to provide the required standard of service, particularly during peak periods of demand.
• Empathise and communicate clearly and effectively with internal and external customers including people from business, the community and demographic backgrounds.
• Participate in team meetings, briefings and opportunities to improve knowledge of Councils operations and services, keep abreast of changes to legislation, policies and procedures and promote teamwork.
• Maintain Council corporate systems as required across the relevant section.
• Raise and maintain purchase orders, assist with reporting, invoicing, statements and ensuring the section is complying with corporate standards.

The successful candidate will demonstrate the following key skills and attributes

• Relevant tertiary qualifications in administration and or demonstrated relevant experience
• Ability to maintain confidentiality and exercise discretion at all times.
• Ability to work both independently and as an effective team member in a results focused
• committed team environment.
• Well-developed skills in Microsoft Office Applications
• Well-developed interpersonal skills, oral and written communication skills and the ability to
• Organisational skills and ability to prioritise work to meet deadlines.
• Demonstrated flexible and dynamic approach to handling work.
• Demonstrated commitment to provide a professional, proactive and quality customer service

As a member of our friendly and passionate team, you will receive the following current benefits

• Permanent full-time employment – 35 hours per week
• Salary $78,529.20- $84,999.02+ 12% superannuation
• Generous leave provisions
• Fortnightly pay
• Staff car park

Key contact: For further information please contact Daniel Dilario Coordinator Fleet and Services on**************@campbelltown.nsw.gov.au

Campbelltown City Council is an Equal Employment Opportunity employer and values the unique contributions of all people. Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.

We are committed to acting in the best interest of the children in our community. We believe children have the right to be safe, listened to and respected. We have zero tolerance for child abuse and will take allegations very seriously, responding quickly and consistently in line with our policies and procedures. We aim to provide a safe space for all children, including Aboriginal and Torres Strait Islander children, children from culturally and linguistically diverse backgrounds, children who identify as LGBTIQA+, and children with disability.