IT Service Desk Specialist — Support & Enable Teams

Colac Otway Shire; Colac; On-site; AUD 72,000 - 76,000; Full time

Job summary

Colac Otway Shire Council is seeking a customer-focused Information Technology Officer - Service Desk to join our Information Services team in Colac, Victoria. You will be the first point of contact for IT support across the organisation, delivering Level 1 and 2 assistance.

This hands-on role covers Microsoft 365, hardware and software issues, asset records, and collaboration with staff and vendors to resolve escalated problems. A current driver’s licence and IT qualifications help you succeed.

Qualifications

• Experience providing IT service desk or technical support.
• Knowledge of Microsoft 365 and desktop operating systems.
• Understanding of networking, communications and application support.
• Strong problem-solving and communication skills.
• Collaborative approach and willingness to learn.
• Relevant IT qualifications or demonstrated experience in a similar role.
• ITIL Foundation certification (or similar understanding of IT service management principles) will be highly regarded.
• A current driver’s licence.

Responsibilities

• Providing responsive Level 1 and 2 IT service desk support.
• Assisting users with hardware, software and system issues.
• Supporting Microsoft 365, desktop, laptop, tablet and mobile technologies.
• Assisting with software installations, updates and testing.
• Maintaining hardware and software assets and records.
• Supporting networking, telecommunications and associated technologies.
• Working with vendors to resolve escalated technical issues.
• Assisting staff to build confidence and capability in using technology.

Skills

IT service desk experience

Microsoft 365 knowledge

Networking knowledge

Problem-solving skills

Communication skills

Team collaboration

ITIL Foundation certification

Driver's license

Job description

Colac Otway Shire Council is seeking a customer-focused Information Technology Officer - Service Desk to join our Information Services team in Colac, Victoria. You will be the first point of contact for IT support across the organisation, delivering Level 1 and 2 assistance.

This hands-on role covers Microsoft 365, hardware and software issues, asset records, and collaboration with staff and vendors to resolve escalated problems. A current driver’s licence and IT qualifications help you succeed.