Information & Support Services Officer

Careers at Council; Katoomba; On-site; AUD 72,000 - 87,000; Full time

Benefits offered by this job

12% superannuation

Performance-based bonus

Annual salary increases

Job summary

Blue Mountains Library is seeking an Information and Support Services Officer to deliver centralised, customer-focused information and support to all library branches. You will administer the Library Management System and integrated technologies, including the library website, and produce statistical reports.

You will catalogue materials, coordinate the SharePoint-based procedures manual, train library staff, and cover circulation desk shifts as required.

Qualifications

• Customer service oriented with strong attention to detail.
• Ability to identify priorities and provide effective staff and customer support.
• Experience with information management systems and technology.

Responsibilities

• Administer day-to-day operation of the Library Management System and integrated technologies, including the library website.
• Produce statistical and other specialised reports.
• Catalogue library materials.
• Coordinate the Library procedure manual (SharePoint).
• Train library staff.
• Cover circulation desk shifts as required.

Skills

Customer service

Attention to detail

Problem solving

Tools

Library Management System

SharePoint

Library Website

Job description

An exciting opportunity has arisen for an Information and Support Services Officer with Blue Mountains Library. This key position works collaboratively within a small and motivated team to deliver centralised, customer focused information and support services to all Library branches within the Blue Mountains. The role includes:

• Administration of the day-to‑day operation of the Library Management System and integrated technologies, including the library website
• Production of statistical and other specialised reports
• Cataloguing of library materials
• Coordinating the Library procedure manual (SharePoint)
• training of Library staff
• Circulation desk shifts as required

We are looking for qualified applicants who are customer service focused, have excellent attention to detail, and enjoy problem solving. You will have experience with information management systems and technology, with the ability to identify priorities and provide effective support to staff and customers.

Remuneration: base salary commencing at $79,483 gross per annum

+ 12% superannuation

+ annual performance-based salary increases / bonus (1-3.5%)

+ annual award increase

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