Library It Officer

the original; Sydney; On-site; AUD 73,000 - 90,000; Full time

Benefits offered by this job

Flexitime

12% superannuation

Competitive leave entitlements

Ongoing training and development

Fitness Passport

Social clubs

Wellbeing programs

Permanent full-time role

Job summary

Blacktown City Council is seeking a Library IT Officer to support library systems, devices and digital services across our network. You will install, test and maintain hardware and software, provide hands-on technical support, and troubleshoot issues to keep staff and customers connected.

Working with our Digital Services team and external vendors, you will deliver technology training, help upgrade systems and contribute ideas to improve library services and the community experience.

Qualifications

• Provide hands-on technical support for library systems, devices and digital services.
• Install and test hardware and software, troubleshoot issues, and maintain documentation.
• Deliver technology training and contribute ideas to improve library services.

Responsibilities

• Support systems, devices and digital services across the library network.
• Install and test hardware and software, troubleshoot issues, and maintain documentation.
• Work with vendors and the Council's Digital Services team to resolve problems.
• Deliver technology training and support system upgrades.
• Contribute ideas to improve library services and the customer experience.

Skills

Customer-focused IT

Hands-on support

Hardware installation

Software installation

Troubleshooting

Documentation

Vendor liaison

Job description

Lead with purpose. Shape progress for a growing city.

Help shape the technology that keeps Blacktown City's libraries connected. As a Library IT Officer, you support the systems, devices and digital services that staff and customers use every day across our library network. From public computers and self-service technology to software, peripherals and Wi‑Fi, you help ensure technology is available, reliable and easy to use.

You provide hands‑on technical support, install and test hardware and software, troubleshoot issues, maintain documentation, and work with vendors and Council's Digital Services team to resolve problems. You also deliver technology training, support system upgrades and contribute ideas that improve library services and the customer experience.

Your work directly supports people accessing information, learning new skills, using digital services and staying connected with their community. By keeping library technology running smoothly, you help create welcoming and accessible spaces where residents can learn, create and participate in community life.

Join one of NSW's most progressive councils and enjoy stable employment, career development opportunities and exposure to a broad range of technologies and projects. This role suits a customer‑focused IT professional who enjoys solving problems, working with people and finding practical solutions that make a difference for staff and the community.

At Blacktown City Council, good people make great teams, and great teams build great cities. Here, you will find the stability and support to keep growing, along with:

• a secure, permanent, full‑time role with one of Australia's largest councils
• an entry level salary commencing at $1,566.66 per week
• a 35‑hour working week
• access to Council's flextime arrangement
• 12% superannuation and competitive leave entitlements
• ongoing training and development support
• access to Fitness Passport, social clubs and wellbeing programs.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre‑employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Closing date: Sunday 20 September 2026, 11.59 pm

Contact officer: Mark Friggieri on 0416 149 969 or at [e-mail]

Internal ref: BCC1156