Library Officer

City of Parramatta; City of Parramatta; On-site; AUD 73,000 - 89,000; Full time

Benefits offered by this job

Flexibility: Flexi-time

Parental leave

Wellbeing initiatives

Discounted parking

Job summary

City of Parramatta is seeking a Library Officer to join our team. You will deliver high-quality customer experiences, provide information and reference support, and assist patrons with ICT and digital literacy.

You will help run community programs and maintain library operations to ensure welcoming, accessible services for all visitors. The role is a permanent full-time position, 35 hours per week, with a competitive remuneration package from $81,327.89 plus 12% superannuation.

Qualifications

• ALIA accredited library course or ALIA membership eligibility.
• Working with Children Check.
• Excellent communication and active listening.

Responsibilities

• Deliver exceptional customer service through a proactive, customer-focused approach at the library.
• Provide information, research and reference support to help customers access resources and programs.
• Support digital literacy and assist customers with ICT services and apps.
• Facilitate community programs, including early literacy activities for children and digital learning for adults.
• Maintain library operations and environments, including shelving and service areas.

Skills

Operational library experience

Customer service

Communication skills

Active listening

Teamwork

Education

ALIA accredited course

ALIA membership eligibility

Job description

Salary: From $81,327.89 + 12% superannuation

Employment Type: Permanent Full time

Work type: 35 hrs per week

Closing date: 9pm, Sunday 20 September 2026

The City of Parramatta is in the midst of significant growth and transformation. With a community that brings together many cultures, skills and stories, a changing skyline and new investments, this is an exciting time to be part of the journey. Parramatta 2050 gives us a clear picture of where we’re heading; a connected, creative and sustainable City with opportunities for everyone. Every role at City of Parramatta contributes to this next chapter, helping us build a strong, thriving Parramatta for the people who live, work and spend time here.

At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and through reference checks. Our commitment to child safety is explained in Council's Child Safe Commitment Statement.

About the role

The Library Officer will work as part of a team and is responsible for delivering high quality day to day customer experience services, plans and programs, and use every customer interaction as an opportunity to build positive connections with the City of Parramatta.

In this role you will

• Deliver exceptional customer service through a proactive, customer-focused approach, ensuring positive experiences for all library visitors.
• Provide information, research and reference support to help customers access library resources, services and programs.
• Support digital literacy and technology use, assisting customers with ICT services, mobile apps and emerging technologies.
• Facilitate engaging community programs, including early literacy activities for children and digital learning programs for adults.
• Maintain library operations and environments, including collection management, shelving, customer service areas, and promoting library services and programs.

What’s on offer

We are offering a permanent full-time opportunity with a competitive remuneration package from $81,327.89 + 12% superannuation.

Your employee experience with City of Parramatta includes:

• Flexibility: Flexi‑time scheme (eligible roles), additional leave over the Christmas period
• Leave: 14 weeks paid parental leave, 15 days personal leave, Long Service Leave after 5 years
• Wellbeing: Employee led networks (ERGs), Fitness passport, Flu vaccinations, Employee Assistance Program (EAP), Ongoing wellbeing initiatives, Health insurance discounts.
• Location & Convenience: Central Parramatta location, discounted parking, Novated leasing
• Growth: Learning and development programs, leadership pathways, LinkedIn Learning

About you

The successful candidate is someone who brings:

• Operational library and/or customer service experience, with a proven track record of achieving objectives.
• Experience in providing a range of library or targeted customer programs.
• Experience of service delivery and improvement, with excellent communication skills and the ability to actively listen to and understand client needs.
• Organised and self-motivated, a team player with a cooperative attitude and a mindset of inclusivity and support for colleagues.

Qualifications/Licenc es

• Completion of an Australian Library and Information Association (ALIA) accredited Course, OR eligible membership of ALIA and relevant experience
• Working with Children Check.

Want to know more?

Review our Values Flyer to learn more about the behaviours that guide how we work. Further details about this role can be found in the Position Description.

As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.

A Paid Working with Children Check must be uploaded as part of your application. If you do not have a valid Working with Children Check and meet the remaining requirements of the role, please answer your pre-screening questions accordingly.

This position requires the preferred candidate to undergo the below pre employment compliance checks.

• Criminal history check: A criminal history does not necessarily disqualify a prospective candidate from selection.

The City of Parramatta supports a drug and alcohol‑free working environment. Employees may be subject to random testing.

How we work: Inclusion & Belonging

At the City of Parramatta, inclusion and belonging are central to how we work. We’re building a workforce that reflects our diverse community and value different perspectives and lived experiences. We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, people of all ages, women, culturally and linguistically diverse communities, LGBTQIA+ people, ADF veterans, and others who bring unique perspectives.

We are committed to a fair, inclusive, and accessible recruitment process and support reasonable adjustments throughout recruitment and employment – contact cityofparramatta.nsw.gov.au for a confidential discussion.

Eligibility: Please note you must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.