Information & Support Services Officer - V26/10106

Blue Mountains City Council; Katoomba; On-site; AUD 72,000 - 87,000; Full time

Benefits offered by this job

12% superannuation

Annual salary increases

Job summary

Blue Mountains City Council – Katoomba NSW is seeking an Information & Support Services Officer to manage day-to-day Library Management System operations and associated technologies, including the library website. You will produce reports, catalogue materials, coordinate the SharePoint-based procedure manual, and train staff.

Circulation desk shifts may be required. The role offers a base salary of AU$79,483 gross per year, 12% superannuation, and annual salary increases.

Qualifications

• Customer-focused with excellent attention to detail and problem-solving abilities.
• Experience with information management systems and related technology.
• Ability to identify priorities and provide effective staff and customer support.

Responsibilities

• Administer day-to-day operation of the Library Management System and integrated technologies, including the library website.
• Produce statistical and other specialised reports.
• Catalogue library materials.
• Coordinate the Library procedure manual (SharePoint).
• Train Library staff.
• Cover circulation desk shifts as required.

Skills

Customer service

Attention to detail

Problem solving

Information management systems

Technology experience

Prioritization

Tools

Library Management System

SharePoint

Job description

Information & Support Services Officer - V26/10106

Blue Mountains City Council – Katoomba NSW

$79,483 - $79,483 a year

EEO Data - We encourage you to complete our voluntary Equal Employment Opportunity (EEO) Survey. Please note, it is unrelated to your application.

An exciting opportunity has arisen for an Information and Support Services Officer with Blue Mountains Library. This key position works collaboratively within a small and motivated team to deliver centralised, customer focused information and support services to all Library branches within the Blue Mountains. The role includes:

• Administration of the day-to-day operation of the Library Management System and integrated technologies, including the library website
• Production of statistical and other specialised reports
• Cataloguing of library materials
• Coordinating the Library procedure manual (SharePoint)
• training of Library staff
• Circulation desk shifts as required

We are looking for qualified applicants who are customer service focused, have excellent attention to detail, and enjoy problem solving. You will have experience with information management systems and technology, with the ability to identify priorities and provide effective support to staff and customers.

Remuneration:

• base salary commencing at $79,483 gross per annum
• 12% superannuation
• annual performance-based salary increases / bonus (1-3.5%)
• annual award increase

Closing date: 20 September 2026.