Industrial Tech Support Specialist — Customer Success

Eleven Labs; Newcastle; On-site; AUD 55,000 - 75,000; Full time

Job summary

Bullivants Newcastle is seeking a permanent, full-time Customer Service Officer to support direct customer sales and service both face-to-face and via phone or email. You will collaborate with the sales team to resolve queries and ensure timely deliveries.

Based onsite at Bullivants Newcastle, this role emphasizes customer-first service, order support, and cross-department communication to maintain high satisfaction in the mining and industrial market sectors.

Qualifications

• Experience in lifting, rigging or safety industries is highly regarded.
• Background in customer service within mining or industrial sales is preferred.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Support client sales and showroom retail activities.
• Resolve customer queries face-to-face or by phone/email.
• Assist with ordering to meet delivery timelines, including overdue deliveries.
• Collaborate with internal departments to ensure customer satisfaction.

Skills

Lifting industry exp

Mining/industrial CS

Team collaboration

Strong communication

Curiosity & learn

Proactive problem solving

Job description

Bullivants Newcastle is seeking a permanent, full-time Customer Service Officer to support direct customer sales and service both face-to-face and via phone or email. You will collaborate with the sales team to resolve queries and ensure timely deliveries.

Based onsite at Bullivants Newcastle, this role emphasizes customer-first service, order support, and cross-department communication to maintain high satisfaction in the mining and industrial market sectors.