Customer Service & Sales Support – Industrial Lifting

Wesfarmers Industrial & Safety; Newcastle City Council; On-site; AUD 55,000 - 65,000; Full time

Job summary

Wesfarmers Industrial & Safety (Bullivants Newcastle) is seeking a Customer Service Officer to support direct customer sales and service. You will interact with customers face-to-face and with internal/external sales teams to resolve queries and ensure smooth order flow.

This permanent, full-time role is based onsite at Bullivants Newcastle, within a high-performing team that values customer focus, safety, and collaboration.

Qualifications

• Experience in lifting, rigging and safety industry highly regarded.
• Previous experience in a customer service role in Mining or industrial sales environment.
• Ability to work collaboratively in a team environment.
• High level written and verbal communication skills.
• A curious mindset and a willingness to learn.
• Proactive nature with a focus on problem solving to achieve an outcome.

Responsibilities

• Support with client sales and showroom retail activities
• Resolve customer queries either face-to-face or via phone and email
• Support with ordering to ensure delivery timelines are adhered to including any overdue deliveries
• Interact with relevant internal departments to ensure overall customer satisfaction
• Undertake ad-hoc sales duties as requested

Skills

Lifting & Rigging

Mining/Industrial CS

Team collaboration

Written & Verbal comms

Curious mindset

Problem solving

Job description

Wesfarmers Industrial & Safety (Bullivants Newcastle) is seeking a Customer Service Officer to support direct customer sales and service. You will interact with customers face-to-face and with internal/external sales teams to resolve queries and ensure smooth order flow.

This permanent, full-time role is based onsite at Bullivants Newcastle, within a high-performing team that values customer focus, safety, and collaboration.