Retail Tech & Customer Success Advisor

Telstra Corporation; Newcastle; On-site; AUD 55,000 - 75,000; Full time

Job summary

Bullivants Newcastle is seeking a Customer Service Officer to support direct customer sales and service, engaging with customers face-to-face and with the internal sales team.

Based onsite at Newcastle, this permanent, full-time role focuses on delivering a high level of customer satisfaction through prompt responses, accurate order processing, and coordinated deliveries. You will also handle showroom activities and collaborate across departments.

Responsibilities

• Support with client sales and showroom retail activities
• Resolve customer queries either face-to-face or via phone and email
• Support with ordering to ensure delivery timelines are adhered to including any overdue deliveries
• Interact with relevant internal departments to ensure overall customer satisfaction

Job description

Bullivants Newcastle is seeking a Customer Service Officer to support direct customer sales and service, engaging with customers face-to-face and with the internal sales team.

Based onsite at Newcastle, this permanent, full-time role focuses on delivering a high level of customer satisfaction through prompt responses, accurate order processing, and coordinated deliveries. You will also handle showroom activities and collaborate across departments.