Technical Customer Support Specialist

Eleven Labs; Newcastle; On-site; AUD 55,000 - 75,000; Full time

Job summary

Bullivants Newcastle is seeking a permanent, full-time Customer Service Officer to support direct customer sales and service both face-to-face and via phone or email. You will collaborate with the sales team to resolve queries and ensure timely deliveries.

Based onsite at Bullivants Newcastle, this role emphasizes customer-first service, order support, and cross-department communication to maintain high satisfaction in the mining and industrial market sectors.

Qualifications

• Experience in lifting, rigging or safety industries is highly regarded.
• Background in customer service within mining or industrial sales is preferred.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Support client sales and showroom retail activities.
• Resolve customer queries face-to-face or by phone/email.
• Assist with ordering to meet delivery timelines, including overdue deliveries.
• Collaborate with internal departments to ensure customer satisfaction.

Skills

Lifting industry exp

Mining/industrial CS

Team collaboration

Strong communication

Curiosity & learn

Proactive problem solving

Job description

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Customer Service Officer - Newcastle, NSW

Enhancing the customer centric mentality, the Customer Service Officer will support activities related to direct customer sales support and service. In addition to the face-to-face element of the role you will also be interacting with the internal and external sales team to resolve relevant queries.

Bullivants are leaders in lifting, rigging and safety related products with a national presence providing a customer first approach into the Mining and industrial market sectors.Product sales and ongoing service and support is a key part of our market offer.At the Newcastle branch, you’ll be joining a high performing, engaged team who celebrated their win as Branch of the Year! We are looking for the next great addition to nurture ongoing success!

This is a permanent, full-time opportunity and will be based onsite at Bullivants Newcastle.

Some of the tasks:

• Support with client sales and showroom retail activities


• Resolve customer queries either face-to-face or via phone and email


• Support with ordering to ensure delivery timelines are adhered to including any overdue deliveries


• Interact with relevant internal departments to ensure overall customer satisfaction

Some of the skills:

• Experience in the lifting, rigging and safety industry highly regarded


• Previous experience in a customer service role in Mining or industrial sales environment


• Ability to work collaboratively in a team environment


• High level written and verbal communication skills


• A curious mindset and a willingness to learn


• Proactive nature with a focus on problem solving to achieve an outcome

As part of our recruitment process and commitment to safety, you may be required