Industrial Solutions Sales Engineer

Ingersoll Rand Compressor Systems & Services; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

CAPS Australia, now part of the Ingersoll Rand family, seeks a Sales Engineer to drive revenue by delivering technical solutions and exceptional customer service across our compressed air and power generation products. You will engage with customers, prepare quotations, and support branch team objectives.

In this role, you will build strong customer relationships, manage leads with our CRM, and collaborate with Sales, Parts and Service teams to achieve sales targets and profitability.

Qualifications

• Time management to prioritise multiple customer requests and deadlines.
• Driven, goal-oriented approach to achieve revenue and service targets.
• Strong customer focus with ability to build and sustain relationships.
• Proactive problem solving and initiative in improving processes and outcomes.

Responsibilities

• Collaborate with the branch team to grow revenue across equipment, parts, hire, and service.
• Respond to enquiries for spare parts, tools, generators, and air/compressors via phone, email, and in person; prepare quotations.
• Provide responsive support to internal customers across Sales, Parts and Service; drive inter-branch collaboration.
• Maintain and strengthen relationships with existing customers to encourage repeat business and loyalty; use CRM to track leads and analyze data.
• Ensure transactions comply with internal policies and procedures and document interactions accurately.
• Identify and qualify potential customers through prospecting, networking, and online lead generation; aim to convert leads into sales.

Skills

Time Management

Results Orientation

Customer Focus

Initiative

Job description

CAPS Australia, now part of the Ingersoll Rand family, seeks a Sales Engineer to drive revenue by delivering technical solutions and exceptional customer service across our compressed air and power generation products. You will engage with customers, prepare quotations, and support branch team objectives.

In this role, you will build strong customer relationships, manage leads with our CRM, and collaborate with Sales, Parts and Service teams to achieve sales targets and profitability.