Service Operations Lead

Ingersoll Rand Compressor Systems & Services; Newcastle-Maitland; On-site; AUD 90,000 - 120,000; Full time

Job summary

Ingersoll Rand Compressor Systems & Services in Australia is seeking a capable service coordinator to assist the Branch Manager with day-to-day activities, including overhauls, breakdowns and routine maintenance of compressed air equipment.

You will ensure efficient workshop workflow, prepare service repair estimates, liaise with customers and support skills development while upholding safety and quality standards across CAPS workshop and customer sites.

Qualifications

• Mechanical or Electrical Trade Qualification.
• Maintenance background.
• Previous experience in a maintenance field service environment.
• Commitment to workplace safety.
• Excellent customer service ability.
• Experience with Pneumatic Equipment.
• Skills in fault finding in Compressed Air Equipment.
• Good communication skills - verbal and written.
• Be an excellent team player.
• Ability to work in a busy dynamic environment.

Responsibilities

• Ensure the efficient, effective flow of work through the workshop with emphasis on deadlines and customer requirements.
• Assist the Branch Manager with the formulation of service repair estimates and quotations for both field service repairs and workshop repairs. Visiting site installations may be required to accurately prepare the Service Repair Estimates in conjunction with the Aftermarket Business Development Representative.
• In the Branch Managers' absence, be responsible for all associated day-to-day function within your skills and abilities
• Liaising with customers, delivering the utmost in customer service. All customer-related issues to be resolved in a professional and courteous manner.
• Maintain service technical library and relevant operator/parts manuals.
• Ensure that the workshop layout is safe, efficient and maintains a professional and clean appearance.
• Completion of commissioning and warranty registration forms and forwarding to the OEM.
• Provide recommendations and justifications for the purchase of new tools and workshop equipment. Ensure the correct maintenance and calibration of diagnostic tools and equipment
• Assist the Branch Manager in driving skills development.
• Attend various training programs sponsored by the company.
• Liaise with customers as to their specific routine service requirements and follow-up any emergent work identified during the regular services.
• Accurate assessment and electrical/mechanical fault-finding enabling servicing, repair or overhauling in a timely manner, of all compressed air equipment and associated products in CAPS workshop or at customer premises when required.
• Perform preventative and corrective maintenance service. Including replacing of filter kit, changing oil and service kit, cleaning of oil and air coolers, and re- greasing of motors.
• To work efficiently and comply with all company policies and procedures as changed from time to time.
• To comply with all reasonable health and safety requirements as designated by CAPS Australia.
• All other duties as and when requested that are within your skills and abilities.

Skills

Maintenance background

Pneumatic Equipment

Fault Finding

Verbal & Written Communication

Customer Service

Team Player

Workplace Safety

Busy Dynamic Environment

Field Service Experience

Education

Mechanical or Electrical Trade Qualification

Job description

Ingersoll Rand Compressor Systems & Services in Australia is seeking a capable service coordinator to assist the Branch Manager with day-to-day activities, including overhauls, breakdowns and routine maintenance of compressed air equipment.

You will ensure efficient workshop workflow, prepare service repair estimates, liaise with customers and support skills development while upholding safety and quality standards across CAPS workshop and customer sites.