Sales Engineer

Ingersoll-Rand plc; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

CAPS Australia, part of the Ingersoll Rand family, is seeking a Sales Engineer to act as the frontline representative within our Melbourne branch. You will engage with customers, determine suitable solutions, and drive revenue across the full product range including spare parts, generators, and air and gas compressors.

You will deliver technical presentations, support the branch team, use CRM to track leads, and aim to exceed sales objectives and margins.

Qualifications

• Time Management: Efficiently manage time and workload to maximise productivity.
• Results Orientation: Drive to meet or exceed sales targets and customer service goals.
• Customer Focus: Commitment to delivering quality service and building relationships.
• Initiative: Proactively identify opportunities for improvement and act to resolve issues.

Responsibilities

• Collaborate with the branch team to grow revenue across equipment, parts, hire, and service.
• Identify improvements to increase customer satisfaction and sales outcomes.
• Handle enquiries on spare parts, tools, generators, and air/gas compressors.
• Prepare quotations and follow through to successful outcomes.
• Meet or exceed sales objectives and KPIs.
• Provide responsive support to Sales, Parts and Service teams.
• Strengthen relationships with existing customers to drive repeat business.
• Use CRM to track leads and analyse sales data.
• Proactively improve the customer experience and adapt practices.
• Ensure all transactions comply with internal policies.
• Achieve and exceed revenue targets.
• Drive monthly or annual revenue growth.
• Identify and qualify potential customers via prospecting and networking.
• Convert leads into new customers.
• Maintain relationships to encourage loyalty.

Skills

Time management

Results orientation

Customer focus

Initiative

Job description

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CAPS Australia is a trusted name in industrial solutions, offering an extensive range of products and services across ten branches nationwide. Since 1980, we've been powering industries with expert advice, quality equipment, and exceptional service. In 2024, CAPS proudly became part of the global Ingersoll Rand family, a market leader in innovative air, fluid, energy, and medical technologies.

Role Purpose:

The Sales Engineer is the frontline representative of CAPS Australia, responsible for engaging with customers for the purpose of addressing enquiries, determining appropriate solutions and for sales of the companies’ complete range of products in order to generate profitable revenue. Sales engineers focus on driving revenue growth by aligning customer needs with technical solutions, often bridging the gap between technical products and sales.This is achieved through a variety of initiatives, includingunderstanding customer requirements, delivering technical presentations, and collaborating with the wider sales teams.Ultimately, sales engineers aim to increase sales, build strong customer relationships, and contribute to the overall success of the company.

Job Objective :

This role is accountable for generating revenue by delivering excellent customer service to clients and by contributing to the efficient operation of their respective branch. Sales Engineer are required to engage with a wide range of industrial compressed air and power generation applications and collaborate closely with the branch team to support the company’s sales and service objectives.

Key Accountabilities:

Revenue Growth

• Work collaboratively with the branch team to increase revenue across complete equipment sales, parts sales, wholesale, hire, and service categories.
• Identify and implement improvements to increase customer satisfaction and sales outcomes.
• Manage and respond to enquiries related to spare parts, tools, generators and air and gas compressors via telephone, email, and face to face interactions.
• Prepare and manage quotations in response to customer enquiries and follow through to successful outcome.
• Meet or exceed assigned sales objectives for revenue, gross margins, or other key performance indicators (KPIs).

Internal Support

• Provide responsive support to internal customers across Sales, Parts, and Service functions, including inter-branch collaboration.
• Maintain and strengthen relationships with existing customers to encourage repeat business and loyalty.
• Effectively use customer relationship management (CRM) systems to track leads, manage customer interactions, and analyse sales data.
• Take proactive steps to improve customer experience and modify practices as needed to exceed expectations.
• Ensure all transactions and interactions are documented and comply with internal policies and procedures.

Sales and Profitability Objectives:

• Achieve Sales Targets: Meet or exceed assigned sales objectives for revenue, margins or other key performance indicators (KPIs).
• Increase Revenue: Drive overall sales revenue growth, measured monthly or annually.
• Generate Leads: Identify and qualify potential customers through various channels, such as prospecting, networking, and online lead generation.
• Customer Acquisition: Successfully convert leads into new customers.
• Customer Retention: Maintainand strengthen relationships with existing customers to encourage repeat business and loyalty.

Qualifications, Experience, Knowledge, Skills, and Abilities:

• Time Management: Efficiently managing time and workload to maximise productivity and meet deadlines.
• Results Orientation: Drive to meet or exceed sales targets and customer service goals.
• Customer Focus: Demonstrated commitment to delivering quality service and building customer relationships.
• Initiative: Proactively identify opportunities for improvement and take action to resolve issues without prompting.

Special Accommodation

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.