Inbound CX Specialist: Turn Enquiries into Bookings

Endeavour Group Careers; Perth; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Wellbeing Employee Assistance Program

Modern West Perth office near public 9

Hands-on training in services, systems

Job summary

Home Integrity Building Consultants is seeking a Customer Experience Specialist to join our WA team. You will be the first point of contact for clients facing important property decisions, guiding them through our services and helping convert enquiries into confirmed bookings.

Based in West Perth, you will respond with warmth, explain pricing and options, prepare quotes and support scheduling while contributing to improvements in the customer experience and internal workflow.

Qualifications

• Australian work rights are required.

Responsibilities

• Respond to inbound phone, email, website and referral enquiries with warmth and professionalism
• Ask the right questions to understand each client’s property, timeframe and inspection needs
• Clearly explain our services, inclusions, pricing and next steps
• Prepare accurate quotes and confidently ask for the booking
• Follow up open enquiries and quotes so worthwhile opportunities are nurtured
• Respond to common questions and concerns in a helpful and commercially aware way
• Maintain accurate client, quote, deal and follow-up information in HubSpot
• Coordinate reliable handovers, bookings and service information across the client journey
• Assist with scheduling, access arrangements and booking changes when required
• Identify practical ways to improve the customer experience, sales process and internal workflow

Job description

Home Integrity Building Consultants is seeking a Customer Experience Specialist to join our WA team. You will be the first point of contact for clients facing important property decisions, guiding them through our services and helping convert enquiries into confirmed bookings.

Based in West Perth, you will respond with warmth, explain pricing and options, prepare quotes and support scheduling while contributing to improvements in the customer experience and internal workflow.