Conversion-Driven Call Centre Consultant – Bookings

Optimove Corporation; Brisbane; On-site; AUD 41,000 - 62,000; Full time

Benefits offered by this job

Weekly performance bonuses

Structured training and coaching

Clear progression paths

Onsite West End Brisbane role

Busy team environment

Job summary

Optimove is seeking a Call Centre Sales & Customer Service Consultant to join our West End, Brisbane office. The role centers on turning enquiries into confirmed bookings while delivering exceptional customer experience in a fast-paced environment.

You will handle inbound and outbound inquiries, follow up quotes, and strive to meet KPIs such as conversion rates and call quality. This on-site, full-time position offers competitive hourly pay and weekly bonuses, with structured training and clear

Qualifications

• Minimum of 2 years' experience in telephone-based customer service, sales, call centres or a similar environment.
• Proven history of converting enquiries or leads into sales/bookings.
• Strong active-listening skills — you understand the customer before trying to sell to them.
• Confidence asking for the booking and closing a sale.
• Excellent verbal and written communication skills.
• A professional, confident and approachable telephone manner.
• Experience working with KPIs, targets or measurable performance standards.
• CRM and Microsoft Office experience.

Responsibilities

• Answer inbound telephone, online and email enquiries promptly and professionally.
• Convert qualified enquiries into confirmed removal bookings.
• Ask the right questions and actively listen to understand each customer's requirements.
• Build rapport quickly and confidently explain the value of choosing Optimove.
• Provide accurate information regarding services, pricing, availability and moving requirements.
• Identify customer concerns and confidently overcome objections without high-pressure tactics.
• Follow up quotes and enquiries.
• Identify opportunities to upsell relevant packing, moving and associated services.
• Take ownership of enquiries from initial contact through to booking.
• Maintain accurate notes within our CRM.
• Work closely with operations to ensure customer expectations are communicated correctly.
• Resolve customer concerns professionally and efficiently.
• Manage multiple enquiries and priorities in a fast-paced environment.
• Consistently achieve individual and team sales targets.
• Be accountable for KPIs including conversion rates, follow-up activity, call quality, customer service and sales performance.

Skills

Customer service

Sales

Active listening

Closing sales

CRM

Communication skills

Education

Experience in call centres or similar

Tools

CRM software

Microsoft Office

Job description

Optimove is seeking a Call Centre Sales & Customer Service Consultant to join our West End, Brisbane office. The role centers on turning enquiries into confirmed bookings while delivering exceptional customer experience in a fast-paced environment.

You will handle inbound and outbound inquiries, follow up quotes, and strive to meet KPIs such as conversion rates and call quality. This on-site, full-time position offers competitive hourly pay and weekly bonuses, with structured training and clear