Inbound Sales & Customer Engagement Consultant

Fort Group; Blaxland; On-site; AUD 60,000 - 85,000; Full time

Job summary

Fort Group is seeking an Inbound Sales & Customer Engagement Consultant in NSW. You will respond quickly to enquiries, build rapport, and guide customers toward a clear next step, handing over to the sales team when appropriate.

You will manage multiple channels (website, phone, email, SMS and live-chat), qualify opportunities, book discovery calls and keep HubSpot records updated to support a high-volume, customer-centric sales flow.

Qualifications

• Experience in inbound sales, lead qualification, customer service, appointment setting or a similar customer-facing role.
• Strong phone manner with clear verbal and written communication skills.
• Ability to build rapport and guide customers toward a next step.
• Comfort with discussing timing, budgets, decision-makers and project fit.

Responsibilities

• Respond to new website, phone, email, SMS and live-chat enquiries.
• Call customers to understand ideas, timing and desired outcomes.
• Qualify opportunities using the agreed sales framework.
• Book discovery calls, virtual tours or appointments.
• Share useful customer stories and introductory information.
• Update HubSpot notes, tasks, stages and qualification information.
• Follow up active enquiries and nurture customers not yet ready.
• Share customer insights with Sales and Marketing.

Skills

Inbound sales

Lead qualification

Customer service

Appointment setting

CRM systems

Tools

HubSpot

Job description

Inbound Sales & Customer Engagement Consultant

This is a fast-paced, communication-focused role for someone who enjoys speaking with people, asking thoughtful questions and turning an initial enquiry into a positive customer experience. As the first point of human connection for new sales enquiries, you'll respond quickly, build genuine rapport and uncover what each customer is hoping to create. You'll qualify opportunities, guide customers toward a clear next step and provide a warm, complete handover to the sales team.

Key Responsibilities

Respond to new website, phone, email, SMS and live-chat enquiries

Call customers to understand their ideas, intended use, timing and desired outcome

Qualify opportunities using the agreed sales framework

Book discovery calls, virtual tours or appointments

Share useful customer stories, examples and introductory information

Update HubSpot notes, tasks, stages and qualification information

Follow up active enquiries and nurture customers who are not yet ready

Share common questions, objections and customer insights with Sales and Marketing

About You

Build rapport and trust quickly

Communicate confidently by phone, email and text

Ask strong questions and listen for both practical needs and emotional drivers

Are comfortable discussing timing, budget, decision-makers and project suitability

Follow through on commitments and keep customers moving

Stay organised while managing a high volume of enquiries

Care about accurate details and clean CRM records

Are coachable and willing to improve through scripts, call feedback and performance data

Experience in inbound sales, lead qualification, customer service, appointment setting or a similar customer-facing role

Strong phone manner with clear verbal and written communication skills

Demonstrated ability to build rapport, qualify needs and guide a customer toward a next step

Strong organisation, follow-up and task-management discipline

Confidence working with CRM systems; HubSpot experience is advantageous

Ability to manage multiple priorities without losing attention to detail or customer care

Experience working to response-time, conversion, appointment or activity targets

About Us

Fort Group is a growing Australian business supplying premium flat-pack cabins and structures under three brands: SheShed, Trekk Spaces and Aura. We're focused on creating high-quality products backed by strong customer service, clear communication and a sales experience that helps people turn their ideas into reality. Our values shape how we work: Care, Inspiration, Make it Easy, and Hungry to Grow.