Inbound Customer Experience Specialist - Booking Conversion

Home Integrity; Perth; On-site; AUD 65,000 - 75,000; Full time

Job summary

Home Integrity Building Consultants is seeking a Customer Experience Specialist in WA. You will handle warm inbound inquiries, guide clients through service options, and convert enquiries into confirmed bookings to support growth.

The role requires excellent communication, problem solving, and a customer‑centric approach, with training on our services and workflows. West Perth office offers a collaborative environment and growth opportunities.

Qualifications

• 2+ years in customer service or sales coordination.
• Strong phone communication and rapport-building skills.
• Ability to ask discovery questions and handle objections.
• Excellent attention to detail and organisational skills.
• Experience with CRM systems, preferably HubSpot.

Responsibilities

• Respond to inbound enquiries with warmth and professionalism.
• Explain services, pricing and next steps clearly.
• Prepare accurate quotes and secure bookings.
• Coordinate handovers and information across the client journey.
• Support scheduling and bookings changes as required.
• Identify improvements to customer experience and sales processes.

Skills

Customer service

Communication

Active listening

Organisation

Tools

HubSpot

Microsoft Office

Job description

Home Integrity Building Consultants is seeking a Customer Experience Specialist in WA. You will handle warm inbound inquiries, guide clients through service options, and convert enquiries into confirmed bookings to support growth.

The role requires excellent communication, problem solving, and a customer‑centric approach, with training on our services and workflows. West Perth office offers a collaborative environment and growth opportunities.