In-Store Customer Experience & Storytelling Pro

Endeavour Group Careers; Perth; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Wellbeing Employee Assistance Program

Modern West Perth office near public 9

Hands-on training in services, systems

Job summary

Home Integrity Building Consultants is seeking a Customer Experience Specialist to join our WA team. You will be the first point of contact for clients facing important property decisions, guiding them through our services and helping convert enquiries into confirmed bookings.

Based in West Perth, you will respond with warmth, explain pricing and options, prepare quotes and support scheduling while contributing to improvements in the customer experience and internal workflow.

Qualifications

• Australian work rights are required.

Responsibilities

• Respond to inbound phone, email, website and referral enquiries with warmth and professionalism
• Ask the right questions to understand each client’s property, timeframe and inspection needs
• Clearly explain our services, inclusions, pricing and next steps
• Prepare accurate quotes and confidently ask for the booking
• Follow up open enquiries and quotes so worthwhile opportunities are nurtured
• Respond to common questions and concerns in a helpful and commercially aware way
• Maintain accurate client, quote, deal and follow-up information in HubSpot
• Coordinate reliable handovers, bookings and service information across the client journey
• Assist with scheduling, access arrangements and booking changes when required
• Identify practical ways to improve the customer experience, sales process and internal workflow

Job description

Job Description

About Home Integrity

Home Integrity Building Consultants exists to raise the standard in property and construction across WA.

We provide clarity, confidence and technical excellence to people making major property decisions. Our clients range from individual homebuyers and homeowners through to builders, property managers and other industry stakeholders.

• Behind our field-based consultants is a capable, high-performing office team that drives client experience, accurate information and operational flow.
• We are in an exciting growth phase, building smarter systems, improving the way we engage with clients and creating a seamless experience for our clients and team.
• We are WA’s largest privately owned building inspection business, with more five-star Google reviews than any other building inspection company in WA. We have also been recognised with a Master Builders Customer Service Award over multiple years, most recently in 2026.

This role plays a critical part in that journey.

You will often be the first person a client speaks to when they are making an important – and sometimes stressful – property decision.

You will listen, ask the right questions and help each client understand which inspection service is right for them. When you do your job well, an uncertain enquiry becomes a confident booking, the client feels looked after, and the right information reaches our scheduling and inspection teams.

You will play a key role in creating an outstanding client experience while supporting the continued growth of Home Integrity.

About the Role

Australian work rights are required for this position.

Reporting to the Business Improvement Manager, the Customer Experience Specialist is a central role responsible for managing warm inbound enquiries, guiding clients through their options and converting suitable enquiries into confirmed bookings.

There is no cold calling. You will be speaking with people who have already contacted Home Integrity or have been referred to us.

• Respond to inbound phone, email, website and referral enquiries with warmth and professionalism
• Ask the right questions to understand each client’s property, timeframe and inspection needs
• Clearly explain our services, inclusions, pricing and next steps
• Prepare accurate quotes and confidently ask for the booking
• Follow up open enquiries and quotes so worthwhile opportunities are nurtured
• Respond to common questions and concerns in a helpful and commercially aware way
• Maintain accurate client, quote, deal and follow-up information in HubSpot
• Coordinate reliable handovers, bookings and service information across the client journey
• Assist with scheduling, access arrangements and booking changes when required
• Identify practical ways to improve the customer experience, sales process and internal workflow

What We Offer

• Warm inbound enquiries with no cold calling
• A modern West Perth office close to public transport
• A supportive, collaborative working environment
• Hands-on training in our services, systems and workflows
• Variety across customer engagement, sales and operational coordination
• The opportunity to contribute ideas and see practical improvements implemented
• Real pathways to grow as the role and business continue to develop
• Access to our wellbeing Employee Assistance Program
• Quarterly team events and activities
• A values-driven culture focused on integrity, empathy, collaboration, enjoyment and practical innovation

Apply

If you are ready to bring your customer engagement skills to a high-performing team in a growing business, we would love to hear from you. Please submit your CV and a short cover letter describing what excites you about this role.