Warm Appointment Confirmation Specialist

seek.com.au; Gold Coast City; Vor Ort; AUD 45.000 - 65.000; Vollzeit

Zusammenfassung

Inhome Assist is seeking a dedicated appointment coordinator to contact customers with next-day bookings and confirm all details.

You will call warm customers, verify dates and times, answer basic questions, and update CRM records to minimise cancellations and no-shows while delivering a friendly, professional experience.

The role requires reliable, organized individuals who can work with CRM systems, handle older customers with care, and coordinate with the team to keep consultants on schedule.

Qualifikationen

• Confident phone-based communication with customers.
• Warm, friendly and conversational demeanor.
• Organised and able to follow a daily process.
• Reliable and punctual.
• Proficient with computers and basic software.

Aufgaben

• Call customers with appointments for the following day.
• Confirm date and time are suitable.
• Ensure customers are available and prepared.
• Answer basic questions about the appointment.
• Coordinate rescheduling when needed.
• Update CRM and customer records accurately.
• Communicate changes to the team.
• Minimise cancellations and no-shows.
• Deliver warm, professional customer experience.

Kenntnisse

Phone etiquette

CRM experience

Data entry

Customer service mindset

Tools

CRM software

Jobbeschreibung

Inhome Assist is seeking a dedicated appointment coordinator to contact customers with next-day bookings and confirm all details.

You will call warm customers, verify dates and times, answer basic questions, and update CRM records to minimise cancellations and no-shows while delivering a friendly, professional experience.

The role requires reliable, organized individuals who can work with CRM systems, handle older customers with care, and coordinate with the team to keep consultants on schedule.