In-Store Tech Sales & Service Consultant

Telstra; Ballina Shire; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Generous Discounts

Leave Options

Training & Career Growth Opportunities

Flexibility

Recognition & Rewards

Inclusive Culture

Job summary

Telstra Retail in Ballina is seeking a Customer Service & Sales Consultant to help customers select products, activate services and troubleshoot basic issues in a friendly in-store environment.

You will contribute to delivering exceptional customer experiences, stay up-to-date with the latest devices and services, and work with a team to meet store goals. This permanent role offers in-store training, growth opportunities and a supportive culture that values inclusion and work‑life balance.

Qualifications

• Provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues.
• Help customers find the right products and services to suit their needs, ensuring a positive store experience.
• Drive customer satisfaction and contribute to store performance through effective communication.

Responsibilities

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Job description

Telstra Retail in Ballina is seeking a Customer Service & Sales Consultant to help customers select products, activate services and troubleshoot basic issues in a friendly in-store environment.

You will contribute to delivering exceptional customer experiences, stay up-to-date with the latest devices and services, and work with a team to meet store goals. This permanent role offers in-store training, growth opportunities and a supportive culture that values inclusion and work‑life balance.