Retail Tech Advisor — Customer Service & Sales (Flexible Hours)

Telstra Corporation; Ballina Shire; On-site; AUD 63,000 - 84,000; Full time

Benefits offered by this job

16 weeks of paid parental leave

30% off Telstra services

Job summary

Telstra is seeking a Retail Customer Service & Sales Consultant in Ballina to provide frontline support, assist customers with product selection, service activation, and basic troubleshooting. You will work to deliver positive experiences and uphold Telstra retail standards in-store.

You will engage customers, stay informed on products, and use consultative selling to meet sales targets while contributing to team goals and store performance.

Qualifications

• Great Communication Skills
• Solution-Oriented Approach
• Sales Drive
• Passion for Learning
• Resilience and Positivity
• Customer-Facing Experience (preferred)

Responsibilities

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Job description

Telstra is seeking a Retail Customer Service & Sales Consultant in Ballina to provide frontline support, assist customers with product selection, service activation, and basic troubleshooting. You will work to deliver positive experiences and uphold Telstra retail standards in-store.

You will engage customers, stay informed on products, and use consultative selling to meet sales targets while contributing to team goals and store performance.